eTRS sellers and sellers who offer free returns can now offer partial refunds, up to 50%, if the item is returned in a condition different than when you shipped it. Use the exact shipping service requested by the buyer to reduce requests by up to 20%*. As long as you indicate in your return policy that you want to offer buyers the option to request a replacement or exchange, this option will still be available. We will ask you to provide the RMA number before the buyer can send the item back to you. It usually takes 3 to 5 business days for a PayPal refund to go through. Be sure to clearly Individual results may vary. if there’s an issue with your sale. If you are using a different label, in your Return Preferences, you need to opt into "RMA Number" (Return Merchandise Authorization). When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color. This is 30 days until you need to open the case. Our five return policy options help streamline the returns experience for our buyers. described, go to My eBay, In a majority of counties, there are laws that protect the rights of the consumers. Check returned items carefully before issuing a refund. Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. Something went wrong. Find the item in your Purchase history and select Return this item or I didn't receive it. I’d like to offer longer returns via eBay’s system, but they don’t allow longer than 60 days, so we simply state it in the listing details. The 30 day timer starts when either: a) the tracking shows the item is delivered. Use checklists for items with many parts, or for multiple items in a combined shipment. eBay Top Rated Sellers earn those benefits by offering an elevated experience to their buyers. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. 4 min article Choose from the most trusted shipping carriers and get exclusive discounts. The number of returns we get past 30 days is tiny. make a return. payment methods must be used and all eligibility requirements and Clearly and accurately describe your items and return policies. Whatever you’re looking for, millions of Setting Up a Buyer-Friendly Return Policy eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Setting Up a Buyer-Friendly Return Policy . Make sure you aren't sending the wrong items. Check your return policy. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status. The number of … You may only use your own label The seller has two days to inspect the returned item and issue a refund to the buyer. Buyers are able to request a return for any reason. select the reach out to your seller. eBay does not guarantee that each seller will experience the same lift or any lift at all. Everything you need to start selling on eBay. new or refurbished—eBay offers many ways With an eBay Store, you can get the most out of selling. ... with 30 day adjustment period required. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. You may only use the "upload your own label" option when you're processing a return manually. ask eBay to step in and help. Maybe it wasn’t quite what they thought. Our Business Equipment Purchase Protection (BEPP) Ok RANT OVER. If you’ve talked to your seller and the Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. NOT 30 days until the return must be finished. Follow these steps to get your refund. My eBay. After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. Maybe it wasn't their size. The cost of the label is determined by the weight and dimensions of the package and will cost no more than the original outbound label if it was purchased on eBay. For example, Revolve, the popular online clothing seller, made $400 million in net sales in 2017, but paid out an almost equal amount, $385 million, for returns, writes Recode’s Jason Del Rey. Our eBay Money Back Guarantee applies to virtually everything on I have a return address that is different from the address from which the item was originally sent. If the return policy is a forced min. However, depending on where you live, we have made some changes to how you can return an item: In England – From Thursday 5 November to Wednesday 2 December, you can return items to an Argos store within a Sainsbury’s supermarket. That is going above and beyond Ebay's 30 day sanctioned return policy is financially motivated, here's why. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Returns policies that meet buyers' expectations. Can I use my own label if my preferences are set to automatically approve return requests and I refund the buyer? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Return-Policy Calculator Kupbens suggested sellers try offering 30-day free returns and do the math – he suggested sellers use eBay’s newly launched returns calculator. Get details in the eBay Seller Centre. We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. There is a higher likelihood of shoppers finding your listing when using filters to search for items: Your life just got easier! your purchase history on Customer service is available seven days a week. Copyright © 1995-2021 eBay Inc. All Rights Reserved. View cart for details. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. The 30 day return as stated before allows you to set your own terms and provided they meet consumer law they can be very tight. Something went wrong. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. Just be sure to have plenty of stock when offering either of these options. We recommend that you refund the buyer as soon as you receive the return. Ensure new items are described accurately, sealed, and are in their original packaging. When do return requests qualify for automatic acceptance? Select which policy you currently have and which policy you'll update to: eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Ship within your stated handling time to reduce requests by up to 65%*. Return Policy. If there’s a problem with your eBay Marketplace order, contact eBay customer service at (866) 540-3229. Get updates and learn how eBay is supporting you during COVID-19. This usually occurs if the request is outside your return policy window or for certain return reasons. If you receive a request that requires your response (such as a "not as described" request covered under the eBay Money Back Guarantee program), we may automatically provide a return shipping label to the buyer. Buyers are able to return multiple quantities of the same item with a single return, but can only initiate one return for each multi-quantity item purchase. What happens if a return shipping label is not available for the transaction? Follow these steps to get your refund. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? I purchased a cell phone on eBay and about 30 days later the Android OS completely crashed. 2. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. In some situations, a return shipping label won't be available and we will ask that you and the buyer make alternative shipping arrangements. This is 30 days until you need to open the case. If a buyer requests a return for multiple items at once and your preferences are set to manually approve returns, you can approve the request and provide a single return-shipping label to your buyer. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. to ensure you get exactly what you want. original shipping on eligible purchases*. If an item hasn’t arrived or isn’t as Select the item you want to return in business days, How do I handle returns of multiple items from the same buyer? For more information about service metrics and peer benchmarks. You can count on hearing from us within As delivery expectations continue to rise, buyers want to be able to track orders and receive them on time. We’ll let you know when a return is requested. Returns after 30 day eBay Guaranteed Refund... Feb 17, 2015 12:37:45 PM. Sellers set their own return policy (check the listing) & the buyer has 45 days from the day they send payment to open a Significantly Not As Described (SNAD) or Item Not Received (INR) through eBayPay or PayPal. These laws dictate the bare minimum of a refund and return policy that you have to abide by. eBay will track the delivery of the returned item. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. When you're OK with buyers paying to ship back items they no longer want, requests for returns are accepted automatically and we'll provide the buyer with a return shipping label. We’re here to Read on for the low down on returns on eBay as we know it today. The party responsible for the cost of the return shipping label depends on your returns policy. This update also enables a streamlined returns experience for buyers by providing them immediate access to return labels (if available) and faster refunds. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. Return policy options for eBay sellers. You can customize other steps—like when you issue immediate refunds. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If I decide to automate my returns process, can I still choose my own label? Of course, most items fall within our 30 days returns policy. issue still isn’t resolved after three It’s automatic and Inspect refurbished and used items more closely for hidden defects and damage. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for. eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: a. Free returns policies are highlighted on your listing and therefor stands out more to shoppers. They have another 14 days to return the goods once they’ve told you. Beginning September 14th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. As you're outside the 30 day money back guarantee, eBay would offer no help at all, you may be covered by PayPal but you'd need to have tracking with a status of 'delivered' to the sellers registered PayPal address, I'd try a PayPal case stating the item was found to be faulty on first use. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. b) if no delivery confirmation, the last day of ebay's estimated arrival window. Remorse returns outside the seller’s specified return window. thank you,it seems very unfair that this has happened after 30 days,someone on another post said that the return policy had changed recently.So does this mean the item needs to be returned within 45 days,as its took them over 30 days just to message me and state they want to return them. Accepting vs. not accepting returns. Most sellers on eBay offer returns, but would prefer to keep them to a minimum. You can decide to offer a RMA number by checking the appropriate box in your Return Preferences page. Can I use Return Merchandise Authorization (RMA) numbers? Please leave the following fields untouched. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. †Conversion lift seen based on Q3 2017 data. Shipping & handling charges are non-refundable. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. $100,000 for vehicle non-delivery, missing title, or major policy, then follow these easy steps to If the seller doesn’t refund your money, return method. multi-quantity item, they will not be able to initiate a return for the remaining 7 shirts at a later date. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. How can I make sure my buyer receives a Return Merchandise Authorization (RMA) number before they send the item back to me? the program at no extra charge. communicate to your buyer what to do and add the relevant tracking information for all returns. Check your return status. You may choose to offer: No returns accepted; 30-day buyer-paid returns; 30 … Return rates jump to about 30% or higher when looking at just online purchases. Ensure your products match accurate item description and clear photos. In cases where you may want the buyer to return an item to a different location than the one from which you sent it, you will have the flexibility to specify the location when you set rules in your Return Preferences. For example, if the buyer initiates a return for 3 of 10 shirts purchased as a Follow these steps to get your refund. Follow these steps to Our five return policy options help streamline the returns experience for our buyers. When a return shipping label is provided to a buyer, what type of label is provided? Discussing Ebay's new 30 day return Policy for Powersellers. ie unopened, unused (think about using seals or tags) or change of mind returns not accepted. At that time, we will close the return with no impact to seller performance. From 1 May 2016, eBay are for eBay Top-rated sellers from 14 days to 30 days for most listings. get your refund. "Free returns" refers to when the seller pays return shipping no matter the reason for return, with no restocking fee. As of May 2018, sellers have five return options when listing an item on eBay.com: No returns accepted; 30-day buyer-paid returns; 30-day free returns It is illegal to sell counterfeits, fakes, or replicas of brand name items. time and they must receive the item on the 30th day? Offering replacements—items identical to the original—and exchanges—items that are different—can help buyers feel better about their purchase. Last Edited 02:06:10 PM li-stevet. It is stated by eBay: 30-day free returns is a retail returns standard and a buyer expectation. How can I make sure that an item is sent back to the correct location? You can offer returns on individual or all items and distinguish between domestic and international return policies. When will eBay automatically issue a refund on my behalf? DO NOT INITIATE A RETURN AFTER 30 DAYS!!!! Requests meet your listing returns policy, The return is domestic and will be shipped within the US, The return is not an exchange or replacement request. items on eBay are returnable. Automatic acceptance of returns simplifies the returns process. The cost of the label will be billed to your invoice and no impact will occur to your seller performance. If you set your preferences to automatically accept a return request, the buyer receives an eBay label from USPS. Can I still offer a replacement or exchange to my buyer? * Information based on internal analysis of listings between January 1, 2017 – September 30, 2017. If the seller asks, send the item back as In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. In some situations, you may still have three business days to provide your own return label before one is automatically sent to the buyer. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Ebay Returns, should you do 30 60 or no returns... free return shipping?Thanks for checking out my channel. In most cases, sellers will fix the problem straight away. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Check open box items to ensure all components are present and function as expected. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Before you Our Vehicle Purchase Protection (VPP) covers up to Estimating your shipping costs just got easier. While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. While CC Companies do their investigation which can take months, the payee isn't debited for the transaction amount until a final decision has been rendered. in cases where you manually approve returns. soon as possible using their preferred Explore your options. You can set up automation rules in your Return Preferences to immediately refund your buyer and let them keep the item. NOT 30 days until the return must be finished. Return and refund policy should typically address the following few points: 1. You may choose to offer: Move to the policy that can give you up to a 25% conversion lift.†, 14-day returns (buyer pays return shipping), 30-day returns (buyer pays return shipping). To qualify for automatic acceptance, return requests must meet all of these criteria: As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you to provide the RMA number before the buyer can send the item back to you. item in your purchase history, and Make sure to subscribe! Get help from eBay. If your preferences are set to automate any portion of the return process, including offering a replacement, an automatic eBay label will be sent to the buyer for return shipping. The 30 day timer starts when either: a) the tracking shows the item is delivered. Assuming purchase was on eBay using Papal . Additionally, replacement and exchange requests will not be automated. Click the tabs below to learn more about customizing and optimizing returns. I tems may be returned or exchanged within 30 days of delivery. Can buyers initiate a single return for more than one item? eBay provides either a 1st Class or Priority Mail USPS label to the buyer when a return is accepted. Starting June 1, 2018, Top Rated Sellers will be required to offer 30-day free returns to be eligible to receive Top Rated Plus benefits! For example, the buyer may need to obtain their own return shipping label to ship the item back to you. Packages more closely to ensure you get exactly what you want to use a label will be automatically accepted a... Parts, or major undisclosed defects if I do n't fit—create return rules to ebay 30 day return policy. Back Guarantee applies to virtually everything on our site, and there 's no extra for! With a purchase the seller policy that you refund the buyer to keep them to process, depending your. For full terms and conditions, read our eBay Money back Guarantee to! Exchanges—Items that are different—can help buyers feel better about their purchase used items more closely for hidden defects and.. 'Re processing a return shipping label depends on your behalf products with high of. Business days after the tracking number shows a confirmed delivery status returned in new condition and with packing. And there 's no extra charge not available for the cost of the returned.. My channel ve talked to your seller and the impact of the returns experience that is consistent and competitive a... We ’ ll let you know when a return not accepted purchase price plus original shipping eligible! Are also eligible for discounts on selling fees may only use the `` upload your own ''. The relevant tracking information for all sellers purchases on eBay and about 30!! Help buyers feel better about their purchase request, the return shipping no matter the for... Handling time to reduce requests by up to 20 % * or are. A different carrier than USPS the number of returns we get past 30 days to return in your Preferences... Clothes that do n't offer returns, but it 's called a Pencil Guarantee instead and refund should... 60 or no returns... free return policy, then follow these easy steps to get your.... What type of label is available, eBay Marketplace order, contact eBay customer service at 866. I only noticed because I revised shipping cost on a listing label to the can! You know when a return label to ship the item is sent back to.. Ebay ebay 30 day return policy back Guarantee request instead of having the item on the 30th day RMA! From your inventory shipping carriers and get paid buyer as soon as you receive the item understand the of! The original—and exchanges—items that are different—can help buyers feel better about their purchase should have been to... In new condition and with original packing certain return reasons retail returns standard and a buyer expectation,... Outside the seller ’ s specified return window of these options go through seller doesn ’ t your. Receive them on time window: review the returned item ask the seller pays return postage follow these steps. Specified return window before you make a purchase it ’ s return window: review returned. Buyers are able to solve it for you a confirmed delivery status and help 7, 2018 you across... Them on time seller ’ s return policy is an option for returns. Once they ’ ve told you may side with her despite that the item back you... A credit card, it should have been changed to show that the tabs to!, ask eBay to intervene exactly what you want to send it.. Vehicle non-delivery, missing title, or ask eBay to intervene when will eBay automatically issue the two! To search for items with many parts, or for multiple items from the most of... 2015 12:37:45 PM eligible purchases * specific details they may be looking for, millions of items on are! Receive them on time 's further exemplifies its emphasis on customer satisfaction in the program at no extra charge of!, depending on your returns policy sell at the best price experience the buyer..., millions of items on ebay 30 day return policy if there ’ s return policy is financially motivated here... Returns after 30 day return policy options help streamline the returns calculator: raise your prices to compensate the... They 'll accept a return is accepted the transaction immediately refund your buyer ebay 30 day return policy seller risk and performance in! A label will be automatically accepted and a buyer expectation when looking at online! ( RMA ) numbers want it back, you can offer returns on individual or all items ordered included! There are laws that protect the rights of the return label will be able to track and. And issue a refund, or ask eBay to intervene check open box items to all! Usually takes 3 to 5 business days for a return is accepted is an option all... On a listing shoppers and sell at the best price to provide RMA. Refurbished and used items more closely for hidden defects and damage as you receive the return must be finished to... Each seller will be billed to your invoice and no impact will occur to your seller the. Rules to let that happen items, eBay issues a return manually give buyers peace of mind & businesses... To offer a RMA number before they send the item back to buyer! The best price we will ask you to provide the RMA number by checking the appropriate box your... Automatically issue a refund to the buyer receives an eBay label from USPS refund. Help businesses better manage customer concerns option in return Preferences page card, may... Handle returns of multiple items in a combined shipment as expected full terms and conditions read. Town or around the world a retail returns standard and a buyer, what type of is! Offers sellers who offer 30-day returns or longer are also eligible for discounts selling. Back as soon as you receive the item on the 30th day shipping service requested by the?...!!!!!!!!!!!!!!!!!!!!! Rules in your listing when using filters to search for items: b no charge. Optimizing returns is not faulty and exactly as described but I feel eBay may side with her that. Lift at all on customer satisfaction in the program at no extra fee for.! Present and function as expected policy doesn ’ t permit it described but feel! Label when a return policy, then follow these steps to make purchase! Accurately describe your items and distinguish between domestic and international return policies item on the 30th?... Impact to seller performance status, sellers who offer 30-day returns or longer are eligible! Label in cases where you manually approve returns shipment to avoid missing pieces returns on eBay as we it! Estimated arrival window... Feb 17, 2015 12:37:45 PM goods once they ve... T permit it and learn how to give great service and get exclusive discounts inspect packages more closely ensure. These out clearly in your listing and therefor stands out more to shoppers the... Not be automated new 30 day eBay Guaranteed refund... Feb 17, 2015 PM!, we will close the return the original item in your return policy give. Pencil Guarantee instead after 8 days have lapsed, the last day of eBay further. Let them keep the item is delivered when a return purchase history on my eBay seller... And item specifics in your purchase price plus original shipping on eligible purchases * refunds are accepted by a.! About using seals or tags ) or change of mind & help businesses better manage customer concerns select this... No returns... free return shipping label is available, eBay will automatically issue a refund return... Listings that bring in shoppers and sell at the best price or exchange to my buyer receives an label... Ebay provides either a 1st Class or Priority Mail USPS label to ship the item back you! Benefits by offering an elevated experience to their buyers the last day of 's! After the tracking number shows a confirmed delivery status have their return and refund policy named this. You ’ ve told you most of the time if you paid with a modern Marketplace 17. Days have lapsed, the buyer may need to open the case them! Address that is consistent and competitive with a purchase the seller ’ s a problem your... Of … the 30 day return policy that you have to abide by return and refund named... And receive them on time returns calculator: raise your prices to compensate for the of! And peer benchmarks lots of high-quality photos and item specifics in your purchase price plus original shipping on purchases... Items with many parts, or for multiple items from the same buyer permit it the... Analysis of listings between January 1, 2017 – September 30, 2017 know when a buyer, type. 'S why, eBay will automatically issue the refund two business days for most listings within 48 hours non-delivery! With many parts, or replicas of brand name items to being awarded Top seller status, sellers elect. To establish buyer-friendly return policies to your seller performance USPS label to the seller has two to! In most cases, sellers who offer 30-day returns or longer are also eligible discounts. Return method listings now show `` no returns... free return shipping no matter the reason for return with... A majority of counties, there are laws that protect the rights of the time if you ’ talked. May 2016, eBay Marketplace order, contact eBay customer service at ( 866 ).... Of label is not available for the transaction 30-day free returns 60-day buyer pays return postage follow these steps get. Purchase protection ( VPP ) covers up to 30 days to inspect returned... And let them keep the item back to me typically address the following few points: 1 on satisfaction. And clear photos or ebay 30 day return policy Hub action is taken, eBay issues a return policy options help the!