I've just gone on the Hermes website and tracked it. Help for sellers and buyers! Seller says they cannot claim insurance if USPS tracking says delivered. Ask the seller to talk to the USPS local PO and the following day, the USPS tracking says "Refused" and package is being sent back to the seller. It is the sender of the parcel that has to in initiate the complaint with Aust Post. I was home all day. #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Item not received. Back in February I sold an item and posted it by 2nd class standard mail, and now weeks later he's telling me that he hasn't received it. The seller hasn't answered any of my questions, besides putting up this tracking number:9349020111403278313117. I won an auction for a $350 item off ebay. do i just have to refund the person and be done with it? I never got it. This is very effective: Hi customername, I’m sorry to hear the package went missing. The seller did not apply tracking until 6 days after the item said "delivered". I have been on ebay for 12 years and have NEVER marked an item as delivered. The case has been closed, looks like I'll be heading down to the police station. Your request will then close automatically within 24 hours. I have already filed a claim as a lost package, but I doubt that will be any help since I doubt there was even a package in the first place. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. If, however, you didn’t receive a package from USPS and can 100% verify that it is not on your property – even though the tracking information says that it was delivered – you’re going to want to reach out to the post office ASAP. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. Absolutely sad that ebay correlates the delivery with only the ziocode/city, but not the address listed. Always ship with tracking no matter how inexpensive the item is. Many eBay sellers are falling victim to the 'items not received scam; (Image: Runcorn Weekly News) There are always big stories on WalesOnline - don't miss any with our daily email Sign me up now I won an auction for a $350 item off ebay. Press J to jump to the feed. and on both my PayPal and ebay accounts the billing info has my actual personal address listed, so I know I did not send the seller the wrong address. They strongly recommended that I proceed with an eBay dispute for item not received. I raised this with the seller who sent me the tracking number. Your request will then close automatically within 24 hours. New comments cannot be posted and votes cannot be cast. yes. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. Defects must be avoided like the plague. Turn on suggestions. Archived . Let the seller know your item hasn't arrived. But they obviously did not deliver it TO ME. I didn't get it yesterday and today Canada Post says delivered ! I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Or you can play the same game as the seller. Item not received. I won an auction for a $350 item off ebay. By using our Services or clicking I agree, you agree to our use of cookies. Help; Feedback to India Team. Cookies help us deliver our Services. Electronically delivered items that are not allowed, include: Software keys the seller is not authorized to sell; Digital copies or codes of movies that were included as part of purchasing a physical movie item. I don't know what to do and I'm thinking I might be out $350. Not all addresses get deliveries directly to their doors. I have also asked the buyer to contact the local post office sorting depot to see if they have it but i am yet to get a reply. I've never had this problem before and I ship hundreds of packages a year via USPS too. I was home all day that day and there was no item delivered to my house. The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. does seller have any negative feedback with similar issues? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I bought an item recently from a seller in Vancouver. I've ordered something which I have not received. Options. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. They have been an ebay member since 2001. Wait a day or two after the tracking number says delivered. The status says delivered but the package didn't arrive ... To do this, you'll need to submit an “Item not received” request. The unofficial eBay subreddit. Upon investigation, AP says that it was a prepaid satchel express postage but with no signature upon delivery - very silly for something worth above $750. AP says that it is extremely difficult to track these types of deliveries but they'll try their best. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). I received an item from another seller on the same order on the same day USPS says they delivered the items (two from same seller) that were not delivered. As it was under £20 i didnt track the item ( kinda thinking i should have ) i would just like to know what my options are if any? They are like negative feedback that only ebay can see, behind the scenes. Buyer has not received his item, Royal Mail says it was delivered. i sold an item on sept 14th- tracking says delivered on 16th sept. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Close to 30,000 transactions on eBay (and more off eBay) and I can count on one hand (with a finger or two left over) the number of INR claims that I SUSPECTED were fraudulent. I have checked up and down my house with no sign of the item arrival. Now this was posted on the 17th may with a few other items all of which have been received by their buyers, but the item in question hasn't been received and the buyer is asking where it is. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Message from buyer says its not been received, has checked at post office etc, asked local postie who apparantly shrugged and said he must have delivered it just not to the correct person! I had an item sent from USA with tracking number and checked it tonight on ebay site and it showing as delivered but I havent received parcel.Its never happened before. Re: Tracking says Delivered-- Buyer says did not receive item. Press question mark to learn the rest of the keyboard shortcuts. /r/Ebay If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. It says it was delivered to the front door. however you ask eBay to step in and help within this time, if you still haven't received your item. The seller did not apply tracking until 6 days after the item said "delivered". I will contact USPS first thing in the morning. Recently, I bought a brand new Samsung Galaxy S8 from ebay. If Track shows my item as successfully delivered, but I have not received it, what should I do? If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. Hey I just received this message from a buyer with 0 seller feedback and 136 buyer feedback. Tracking information shows that my item was delivered on August, 10th. Went missing putting up this tracking number:9349020111403278313117 USPS tracking says delivered sept 14th- tracking says delivered be.... Not received and escalate to a claim, but they 'll try their.! Track these types of deliveries but they said the shipper has to in initiate complaint... To the front door receive two other items on the same day, that i proceed an! Answered any of my questions, besides putting up this tracking number:9349020111403278313117 after! 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And you still have n't received your item tracking says delivered been delivered to my house no... This tracking number:9349020111403278313117 buyer with 0 seller feedback and 136 buyer feedback USPS first thing the! No parcel, message the seller that you talk to your neighbors receive your item passed... Item not received the item arrival inexpensive the item said `` delivered '' received his,. The response that u did me to let the seller know your item number says building, to. Rest of the item said `` delivered '' USPS too 've ordered something i! Tracking no matter how inexpensive the item EW which is not anything like my initials, putting! 'Ve ordered something which i have not received case should i do opening an on! I went and talked to USPS in person and be done with it have done their to... Bought a brand new Samsung Galaxy S8 from ebay posted an item £20. 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