Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. Il s'agit évidemment des fonctions purement commerciales mais également d'autres fonctions pouvant être en contact direct avec les clients (livreurs, chargés de support client, responsables SAV, etc.). Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. Save my name, email, and website in this browser for the next time I comment. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Why India is not developed as a great scientific power? Sold Out – It is a status in which all the rooms in the hotel are sold, Support Centre – A hotel division or department that does not generate revenue directly but support the hotel’s revenue centres such as food production department, housekeeping, accounting, engineering and maintenance and human resources, TDD – Telecommunications Devices for the Deaf is a specially designed piece of equipment which looks like a small typewriter. Next Page . Microsoft Word offers no built-in feature for creating a glossary, but don't let that stop you from defining terms in a Word document. Occupancy – The number of saleable rooms occupied by guests, Occupancy Report – A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day, Outstanding Postings – The charges and credits awaiting entry in the guest folio, Overbooking – Booking rooms that are beyond the hotel room capacity, Package Rate – A rate quoted when there are events in the city and includes the price of access to the events. Glossary Provided Courtesy of the State of Maryland, Administrative Office of the Courts 1. Accounts receivable: An amount owed to the hotel. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Wash down – blocking fewer rooms than the number requested by a group based on the group’s history. for ease of identification, recognition and use. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. The OECD Glossary of Statistical Terms is one example of such a glossary database, though others have been developed by Eurostat, the United Nations Statistical Division and the International Statistical Institute. Tourist Huts – An independent suite A negotiated discounted rate to attract diplomatic business detached from the main hotel lobby. Front Office Glossary [FOG 132], House Count – The number of guests residing in the hotel, House Limit – A guest credit limit established by the hotel’s management, Incidental Charges – Charges made to a guest account other than the charges and tax for the guestroom. Sold Out – It is a status in which all the rooms in the hotel are sold, Support Centre – A hotel division or department that does not generate revenue directly but support the hotel’s revenue centres such as food production department, housekeeping, accounting, engineering and maintenance and human resources, TDD – Telecommunications Devices for the Deaf is a specially designed piece of equipment which looks like a small typewriter. Paid-Out – Authorized cash payment made on behalf of a guest and charged to the guest’s account as a cash advances, Point-of-sale(POS) system – An automated network that allows electronic cash registers at the hotel’s points of sale to communicate directly with a front office system, Rack Rate – The official rate of a particular category of a room established by the hotel on a given day, Revenue Centre – A hotel division or department that sells products or services to the guests and thereby directly generates revenue for the hotel such as the front office, food and beverage outlets, room service and retail stores, Room Allocation – Assigning a room to a guest after he has registered into the hotel, Room Discrepancy Report – A report listing any discrepancies between front desk and housekeeping room status. Acquisition Special Access Program (ASAP): A Special Access Program (SAP) established primarily to protect sensitive research, development, testing, and evaluation Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. … Cleaning agents are the most critical aids of housekeeping department in their day to day operations to keep the room and public area neat and clean. Front Office Terminology 2 General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Hotel Front Office Glossary is compiled with various important terms used in today’s hospitality industry. Jallikatu Protest in Chennai- In Retrospect and Prospects, Necessity of censorship in the age of internet- Comment, Relevance of Nehruvian Secularism in the country. Accounts receivable ledger: A grouping of accounts receivable, including the guest ledger and the city ledger. No other dictionary of computing terms even comes close to the breadth of this one. This list may also be helpful in interpreting infor- mation from an optometrist or ophthalmologist. Paid-in-advance (PIA) – A guest who pays his or her room charges in cash during registration. Front Office Glossary [FOG 11], Complimentary – Free use of room or services, Confirmation – A room reservation confirmed in writing by a guest, Continental Plan – Charges for room and Continental Breakfast, Convention – A large gathering of people of the same vocation, Corporate Rate – A rate for business houses that guarantee a minimum number of room nights per year, Credit – A facility that enables a guest to use goods and services now but paid later, Crib Rate – A cradle provided in the room for infants. Occupancy – The number of saleable rooms occupied by guests, Occupancy Report – A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day, Outstanding Postings – The charges and credits awaiting entry in the guest folio, Overbooking – Booking rooms that are beyond the hotel room capacity, Package Rate – A rate quoted when there are events in the city and includes the price of access to the events. Back of House – Area of the hotel that is generally off limits to guests (e.g kitchens, offices, storage etc.) Paid-in-advance (PIA) – A guest who pays his or her room charges in cash during registration. Glossary of Commonly Used Dental Terms. Auditing is nothing but conducting financial inspection of the organization. There are specific products which need to be used for each cleaning requirement and these cleaning agents are given specific codes eg: R1, R2, R3 (The letter 'R' Stands for 'Room Care'.) Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. Skipper- A guest who has departed without settling the bill. Etc. Cancellation hour – the hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property’s policy. Inside these four phases there are fundamental mission related to guest services and visitor accounting. Guest Cycle also represents a scientific technique to front place of business operations. Also referred to as tartar. 1 Front Office Terminology 23APR Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. A code generated by an on-line credit card verification service, indicating that the requested transaction has been approved. Computer Glossary; Who is Who; Front Office Management - Night Audit. Front Office Glossary [FOG 15], Allowance – A benefit given to the guest in cash or credit, American Plan – Charges for room and all meals, Arrival – A guest who has come for check-in. Cut-off date – the date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be given to the general rooms’ inventory for sale. BAR – Best Available Rates (typically rates that are the ‘best available’ at the time of booking, often these are short lead bookings) Base Fee – Agreed upon hotel management fee earned by the hotel operator. Upgrade – Change of room status to a higher rate and standard, Upselling – A sales technique where a guest is offered a more expensive room than what he/she reserved or requested and is then persuaded to rent the room based on the room’s features and benefits and his/her needs, Wake-up Call – A system to awaken guests at a time requested by them, Walk-ins – Guests who arrive at hotel without prior reservation, Walking (a guest) – Turning away a guest because of a lack of rooms. Bed & Breakfast Plan – Charges for room and English breakfast, Blocking – To reserve a room on the reservation chart for a guest expected to arrive, Call Accounting System (CAS) – A device linked to the hotel telephone system that accurately accounts for guest telephone calls by identifying each phone number dialed from guestroom telephones and tracking charges, Cancellation – A confirmed booking that has been withdrawn by the guest. Front office center employees can with no trouble serve the guest if they have got a transparent working out of the float of business in hotel. When it comes to Cleaning chemicals / agents Taski or Diversey products are considered as the bench mark in hospitality industry. commercial terms (Incoterms) Consignataire => Consignee Consignation => Consignment Consommation => Consumption Conteneur => Container Contrôle de la qualité => Quality control Contrôle des stocks => Inventory control Convoyage => Shipment Convoyeur => Carrier, forwarder Coûts de distribution => Distribution cost Coût de maintien des articles en stock => Carrying cost Cycle de … Glossary of Media Terms Advertiser’s Copy: courtesy checking copy sent free to advertiser by publisher and reported in audit to arrive at a total distribution. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. ",,,,,,,,,,,,,,,,,,,, 32 Dr Lal Mohan Bhattacharya Road, Moulali, Kolkata, West Bengal 700014 India, Account Balance – Difference between charge and credits in an account, Account – Summary of all cash and credit transactions, Accounts receivable – Amounts due to the hotel, Airline Contract Rate – A special negotiated rate for airline crews, All Inclusive – A billing arrangement under which room charges include the guestroom, meals, beverages and activities. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. Under stay- A guest who has checked out before his expected date of departure. their is lots of terms using in front office, please ask specific terms. Your email address will not be published. Has Independence of RBI been compromised due to Demonetization. They are generally found in resorts for greater privacy and exclusivity. The front desk agent informs the lobby manager who has the following options for the guest: To ask for the entire room charges in advance To ask for a deposit that covers at least one night charge To lower the house credit limit for bills in which the guest has to cl, The Guest Cycle suggests a systematic approach to managing front office operations. • Canine tooth: The second tooth from the big front tooth, commonly called the eye tooth. Previous Page. Next Page . Key terms or jargon's used in hotel Front Office department American Plan (AP) - A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension. Under stay- A guest who has checked out before his expected date of departure. Front Office Terminology 23 Apr. Ideally the organization chart need to be placed on the kitchen notice board. Computer Glossary; Who is Who; Front Office Management - Terminology. The Front Officeis also called the nerve centre of a hotel. India- China border tension - Is it a sign of a war? Skipper- A guest who has departed without settling the bill. I was once looking for a career as a business English teacher. Your email address will not be published. Availability Report I have never visited the college but have heard very positive reviews about it. Thanks BNG. The process of verifying front office accounting records as to accuracy and completeness. If you come across a word or phrase that you either don’t understand, or that you think should be in this glossary, please let us know and we will add it. The Bell Captain stamps ‘Scanty Baggage’ on the Guest Arrival Errand Card and informs the lobby manager. Account payable – Financial obligations the hotel owes to private and government- related agencies and vendors. Suggest improvements in our education system? Computer Glossary; Who is Who; Front Office Management - Introduction. Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. I can see myself being transformed into a hard working and smart hotelier. It is the first point of interaction between the hotel and the guests. glossary databases containing definitions of key concepts and variables covering a wide range of statistical concepts, etc. Hotel Front Office Glossary is compiled with various important terms used in today’s hospitality industry. Different Types of Guest Room Cleaning Agents / Chemicals (R1 to R9), Kitchen Organisation Chart / F&B Production Organization Chart, Account Balance – Difference between charge and credits in an account, Account – Summary of all cash and credit transactions, Accounts receivable – Amounts due to the hotel, Airline Contract Rate – A special negotiated rate for airline crews, All Inclusive – A billing arrangement under which room charges include the guestroom, meals, beverages and activities. For a hotel business, the finance management starts at the front office. Wonderful experience to start up with The Oberoi Grand....Thank you BNG, Best platform to start your career as a hotelier...Got an opportunity to build my career and work with Hyatt. Terms relate to applications, commands, functions, operating systems, image processing and networking. Counterintelligence Glossary A ===== Access: The ability and opportunity to obtain knowledge of classified information. water For sanitizing : 50 ml in 1 ltr. In a large hotel the department is headed by the  Executive Chef  who is assisted by the Executive Sous Chef. . The front desk agent is alerted with the stamp when he/she receives it. Upgrade – Change of room status to a higher rate and standard, Upselling – A sales technique where a guest is offered a more expensive room than what he/she reserved or requested and is then persuaded to rent the room based on the room’s features and benefits and his/her needs, Wake-up Call – A system to awaken guests at a time requested by them, Walk-ins – Guests who arrive at hotel without prior reservation, Walking (a guest) – Turning away a guest because of a lack of rooms. Secondly it is seen as a source of infinite information, and third, a problem-solving center. When you link a term to the glossary and select the term in the published page, the term and definition display in a pop-up window: 未抵预定 Guest who did not arrive when accommodation was reserved. What is the cause for decrease in the forest cover in India? TASKI / Diversey R1:  Cleaning and Sanitising of Bathroom / Toilet surfaces   Area to be cleaned:  All batroom surfaces, sink, tub, tiles, floors and fittings How to Dilute: For cleaning : 20 ml in 1 ltr. Heard very good reviews about this college. Late Charge – Amount posted to a guest account after check-out. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. The four stages of the guest cycle are: PRE-ARRIVAL The guest chooses a hotel during this stage. Front Office Glossary [FOG 149], Non-guest Account – Account of transactions of companies, groups and non-resident individuals. Glossary Part 1 defines clinical terms often encountered when selecting the appropriate CDT Code for patient record-keeping and claim preparation. There are many terms that are used and these terms … "One of the best hotel management college in eastern India. PIA guests are denied in-house credit. Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. C • Calculus: The hard deposit of mineralized plaque that forms on the crown and /or root of the tooth. Paid-Out – Authorized cash payment made on behalf of a guest and charged to the guest’s account as a cash advances, Point-of-sale(POS) system – An automated network that allows electronic cash registers at the hotel’s points of sale to communicate directly with a front office system, Rack Rate – The official rate of a particular category of a room established by the hotel on a given day, Revenue Centre – A hotel division or department that sells products or services to the guests and thereby directly generates revenue for the hotel such as the front office, food and beverage outlets, room service and retail stores, Room Allocation – Assigning a room to a guest after he has registered into the hotel, Room Discrepancy Report – A report listing any discrepancies between front desk and housekeeping room status. No-show – a guest who made a room reservation but did not register or cancel. Required fields are marked *. Thank you BNG!! Cut-off date – the date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be given to the general rooms’ inventory for sale. Front Office Glossary [FOG 132], House Count – The number of guests residing in the hotel, House Limit – A guest credit limit established by the hotel’s management, Incidental Charges – Charges made to a guest account other than the charges and tax for the guestroom. Authorization Code. CHAPTER ONE INTRODUCTION AND STATEMENT OF THE STUDY The front office has traditionally been thought of as a check-in, check-out point by the guest. Le front office est l'ensemble des actions, fonctions ou tâches liées à la vente se faisant en contact avec le client. glossary of terms and definitions concerning the safety and suitability for service of munitions, explosives and related products glossaire de termes et definitions sur la securite et l’aptitude au service de munitions, matieres explosives et produits associes aop-38 april 2002 avril 2002 . Late Check-out – A guest who has requested a departure beyond the official check-out time of the hotel, Left Luggage – Guest baggage that is temporarily kept with the hotel, to be claimed later, Master Folio – Common statement of account maintained generally for groups, Modified American Plan – Charges for room plus breakfast and lunch or dinner, Non-group displacement – the turning away of transient guests for lack of rooms due to the acceptance of group business. • Cantilever Extension: Part of a fixed prosthesis that is supported at one end only. Just use one of the three methods below. Tourist Huts – An independent suite A negotiated discounted rate to attract diplomatic business detached from the main hotel lobby. Account receivable – Amount of money owed to the hotel by guests. Daily Sales Recapitulation – A transcript of all sales of the hotel, Day Rate – A rate for guests who are not staying overnight, Departure – A guest checking out of the hotel, Diplomatic Rate –Do-not-Disturb – A guest requesting not to be disturbed, Double Occupancy – Room occupied by two persons, Due Back – Cash amount owed to the cashier, Due Out – An occupied room expected to be vacated, European Plan – Charges for the room only, Family Rate – A rate found mostly in resorts for families on holiday, FIT – Free Individual Traveller, an independent guest, who books the rooms directly in the hotels, Floor Limit – A limit assigned to hotels by credit card companies indicating the maximum amount in credit card charges the hotel is permitted to accept from a card member without special authorization, Forecast – A studied anticipation of room business, Frequent Traveller Rate – A rate that gains discounts for frequent use of the property under a Frequent Traveller Program, Front of the house – The functional areas of the hotel in which staff have extensive guest contact, such as the food and beverage and front office, Government Rate – A negotiated discounted rate with government bodies for their travelling officials and foreign visitors, Group Rate – A discounted rate for groups in view of volume business, Group – 15 or more guests travelling together, Guest Folio – A master bill of a resident guest, Hotel Federation Rate – A courtesy rate to all members of the hotel federation, Housekeeping Status Report – A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check. The chart shows that each employee should take orders only from the person directly above him / her. Front Office Glossary [FOG 149], Non-guest Account – Account of transactions of companies, groups and non-resident individuals. Advertisements. Front Office Department is the face and as well as the voice of a business. A friend who. Guaranteed no-shows are not to be checked into the PMS to capture occupancy. was in the sphere of hotel management suggested me this college. FRONT OFFICE GLOSSARY AND ABBREVIATIONS A AAA : American Automobile Association ABA : American Bus Association ABS: Australian Bureau of Statistics. Such guests are a threat as they may check-out of the hotel without paying their bill. A copy of the chart should be posted in an area so that all kitchen staff can see where they fit into the overall organisation of the department. Kitchen / F&B production department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. No-Show. Hotel guest cycle may also be divided into 4 fundamental stages. An attempt has been made to mini- mize jargon in the text, but some may have crept in. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Front Office Glossary [FOG 157], Self-registration – A computerized system that automatically registers a guest and dispenses a guestroom key, based on the guest’s reservation and credit card information. Late Check-out – A guest who has requested a departure beyond the official check-out time of the hotel, Left Luggage – Guest baggage that is temporarily kept with the hotel, to be claimed later, Master Folio – Common statement of account maintained generally for groups, Modified American Plan – Charges for room plus breakfast and lunch or dinner, Non-group displacement – the turning away of transient guests for lack of rooms due to the acceptance of group business. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. This decision may also be influenced by the ease of making reservations and how the, 10 most offbeat places in India you must like to visit, Budget 2017 - How it will shape India's economy - Comment, Cocktail service and reception packages in Banquets, Demonitazation - What were the gains and the loses, Did Ball tempering issue derailed the reputation of the Australian Cricket Team ?- Comment. Net Rate . The procedure is: The bell boy informs the Bell Captain and front desk agent of a guest with scanty baggage. Like most programs, Microsoft Word has certain terms and phrases that are specific to it. Hotel F&B Production Organisation chart  Kitchen Organization Chart for Small Hotel / Restaurant, SCANTY BAGGAGE GUEST The term Scanty Baggage refers to a guest with hand baggage. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Advertisements. They are generally found in resorts for greater privacy and exclusivity. The term "front office" originally emerged in the law enforcement field in the early 20th century. Design Thinking is an emerging area of design and I believe will become the most significant area of design this century. Wash down – blocking fewer rooms than the number requested by a group based on the group’s history. 净价 A non-commissionable rate. It can be defined as a front of the housing department located around the foyer and the lobbyarea of a hospitalityproperty. The bell desk maintains a strict control of such guests with definite policies to guide them. Daily Sales Recapitulation – A transcript of all sales of the hotel, Day Rate – A rate for guests who are not staying overnight, Departure – A guest checking out of the hotel, Diplomatic Rate –Do-not-Disturb – A guest requesting not to be disturbed, Double Occupancy – Room occupied by two persons, Due Back – Cash amount owed to the cashier, Due Out – An occupied room expected to be vacated, European Plan – Charges for the room only, Family Rate – A rate found mostly in resorts for families on holiday, FIT – Free Individual Traveller, an independent guest, who books the rooms directly in the hotels, Floor Limit – A limit assigned to hotels by credit card companies indicating the maximum amount in credit card charges the hotel is permitted to accept from a card member without special authorization, Forecast – A studied anticipation of room business, Frequent Traveller Rate – A rate that gains discounts for frequent use of the property under a Frequent Traveller Program, Front of the house – The functional areas of the hotel in which staff have extensive guest contact, such as the food and beverage and front office, Government Rate – A negotiated discounted rate with government bodies for their travelling officials and foreign visitors, Group Rate – A discounted rate for groups in view of volume business, Group – 15 or more guests travelling together, Guest Folio – A master bill of a resident guest, Hotel Federation Rate – A courtesy rate to all members of the hotel federation, Housekeeping Status Report – A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check. Glossary of terms used in ophthalmology This section is intended to define terms and ex- plain jargon. No-show – a guest who made a room reservation but did not register or cancel. Cancellation hour – the hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property’s policy. Front Office Glossary [FOG 15], Allowance – A benefit given to the guest in cash or credit, American Plan – Charges for room and all meals, Arrival – A guest who has come for check-in. Front Office Terminology ... Housekeeping Terminologies Pool & Spa Glossary International Cookery Food Equipment Glossary French Culinary Terms Restaurant Glossary Restaurant Menu Glossary Bar Terminology Beer Dictionary Cocktail Glossary Coffee Glossary Tea Glossary Whiskey Glossary Wine Glossary Cooking Basics Herbs & Spices 223300 HH oott ee llMM aann gg mm nTT rrmss dd GG s … systematic process in which the front office accounting staff identifies Bed & Breakfast Plan – Charges for room and English breakfast, Blocking – To reserve a room on the reservation chart for a guest expected to arrive, Call Accounting System (CAS) – A device linked to the hotel telephone system that accurately accounts for guest telephone calls by identifying each phone number dialed from guestroom telephones and tracking charges, Cancellation – A confirmed booking that has been withdrawn by the guest. Most hotels have a policy of taking an advance as a safeguard against skipping out of the hotel. In this short glossary, I have brought together a collection‘ of terms used design thinking, service design and user-centered design. What are the positive and negative impacts of GST? The front desk agent stamps ‘Scanty Baggage’ on the Registration Card. Hotel Front Office Glossary is compiled with various important terms used in today’s hospitality industry. Is Mahatma Gandhi still inspires today's youth. Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. Is it possible to solve Cauvery water dispute between Tamilnadu and Karnataka? Some huts or cottages have independent mini kitchens. water Usage of this Cleaning Agent: Spray directly on the surface to be cleaned Leave for 2 seconds Scrub if necessary and wipe surface with clean and dry cloth Replace cloth regularly, The organisation chart of F&B Production department should provide a clear picture of the lines of authority and the channels of communication within the department. Front Office Glossary [FOG 159], Room Night – A charge for a one night occupation, spanning two days from noon to noon, Room Plan – A package proposal of room and meals in a single price, Room Revenue Day – 12 noon to 12 noon of the next day, Room Status Discrepancies – A situation in which the housekeeping department’s description of a room’s status differs from the room status information that guides front desk employees in assigning rooms to guests, Sales Summary Sheet – A record of all cash and credit sales made in a revenue outlet, Scanty Baggage- A guest with small hand luggage, Seamless connectivity – the ability of travel agents to book reservations directly into hotel reservation systems as well as verify room availability and rates. Processing and networking even comes close to the hotel water dispute between Tamilnadu and Karnataka compromised due Demonetization. Visitor accounting events in any respect phases of the visitor keep to applications,,... 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Functions, operating systems, image processing and networking of terms using front! Visited the college but have heard very positive reviews about it ABBREVIATIONS and acronyms end only expected date of.! Who is assisted by the Executive Chef who is who ; front Office Glossary [ 149! My name, email, and third, a problem-solving center wash down – blocking fewer rooms than number!