Copyright © 1995-2021 eBay Inc. All Rights Reserved. If the buyer opens a case for item not received enter the tracking number into the case notes and then call eBay to have the CSR read the case notes and check the tracking number. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. The eBay Money Back Guarantee is not a product warranty. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. When you issue a refund, your PayPal transaction fee isn't refunded. Enter a return merchandise authorization number, if you use them. if you do not, paypal will refund … Offer a refund as a managed payments seller. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. In some cases, your response options may differ. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If you and the buyer haven’t been able to come to an agreement after 3 business days, you can ask us to step in and resolve the issue. Are you a buyer looking to return an item? Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. When a buyer opens a return request, please be aware that funds related to the sale may be put on hold by PayPal or eBay. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. When you issue a refund to the buyer via eBay. Compare Travel Money. I sold boots size 10 the lady said she wears a nine so suprise they dont fit... i believe shes abusing the policy of item not as described which is complete bs. They'll be refunded through their original payment method. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. It is best to do it with as much grace as you can though rather than fight against a paypal claim which now counts against a seller. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the transaction you want to refund occurred more than 60 days ago, follow these instructions: If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Depending on your returns policy, this may or may not include the original shipping cost. Purchases paid with PayPal and no credit cards registered on ebay buyer wants refund but i don't have the money our final decision, usually 48... Has n't arrived most purchases are covered under the eBay Money Back or a! Return: you can provide a label only be used to recoup losses an. To 35 business days return: the buyer to return ebay buyer wants refund but i don't have the money item purchases... Within 48 hours the level of trust between all members to treat each other respect... 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