Hoteliers are encouraged to deeply emphasize on cyber security in the year of 2019, in order to avoid dangerous situations, data and identify theft, and the loss of their brand’s trustworthy image. Facebook. Technology has given the industry new ways to communicate with customers, smoother internal operations and more possibilities for growth. I believe 2019 will be a noteworthy year for food and technology. The good news is that hospitality technology has come a long way over the years. They want to book a hotel that goes the extra mile when it comes to their stay there, one that will care for their particular needs, expectations, and requests and will tailor the guest experience in such a way that it will fit them perfectly. Here you find ten of the most significant hospitality trends for 2021. For example, connecting a property management system (PMS) to another smart tool, such as a direct messaging one, will allow hoteliers to create a detailed customer profile, which can translate into a personalized upsell offer. If you want to catch up with the most important hospitality news of the week, but don't have…, Week 19/2019 The TrustYou Weekly Roundup marks the end of yet another productive week in hospitality and travel. The biggest criticism of blockchain is that the protocol is relatively new and untested – but the billions of dollars in cryptocurrency have demonstrated that the technology is ready for the limelight, even if it isn’t ready for rampant speculative investment. Different farm equipment from different phases of preparation, planting, and harvest may work together, or a team of specialized harvesting devices may be able to make intelligent decisions about which rows to work. Criton appoints new CTO and Sales Director. ), but that doesn’t mean the technology used in the restaurant business today isn’t already changing the industry. , providing hotel guests with a voice-operated virtual assistant. With this in mind, TrustYou developed an effective, yet easy to use, direct messaging feature, which also pairs with Amazon Echo’s Alexa , providing hotel guests with a voice-operated virtual assistant. As 2019 comes to an end, we took an opportunity to look back at what sparked our readers' interest this past year on Hospitality Net. Home / Hotel Management / News; Technology Trends in the Hospitality Industry in 2019. Let`s review the hottest technology trends in the travel industry: … Industry Outlook 2019 By Dorothy Creamer, Editor - 02/08/2019 Get great content like this right in your inbox. We compiled a list of … The vast majority of hotel systems and software are cloud-based and this particular trend doesn’t seem to fade away. Three key important shifts for the future of the hospitality industry are: 1. Similarly, augmented analytics uses machine learning for data collection and preparation; as well as extrapolation and insight discovery which benefits business users, operations teams, and data scientists alike. Today we are delighted to announce the appointment of Dwayne Pascal as its Chief Technology Officer and Laura Sullivan-Denham as Sales Director. Six Tech Trends Still Reshaping Hospitality in 2019; Hospitality Industry. Of course, some travel trends come and go, but see if there are any changes you can make to better align yourself in 2019 to stay ahead of your competition. Hospitality 2019 release. Here’s what you can do to keep your guests calm and engaged, your staff motivated, and your reputation unharmed. Although hospitality brands have been collecting consumer data from their loyalty programs for years, they simply do not have access to the gigantic amount of data that brands like Amazon or Google are able to collect (and use). A mix of insights from the industry and Toast's own leadership team, our 2019 restaurant technology predictions highlight solutions to ongoing operational obstacles in our space – like the crave for convenience and the costliness of human capital – as well as trends we foresee picking up steam in the hospitality sector this year. Industry Insights; Innovation; Latest News; About Us; Contact Us; Industry Insights; Innovation; Latest News; About Us; Contact Us; Subscribe . What new technology will become standards and which will fall by the wayside? After all, what seemed fictitious a few short years ago is now possible with an average Apple Watch. On the contrary, reports show that hoteliers are expected to invest. The majority of today’s travelers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. On the contrary, it’s becoming more and more popular and reliable for hoteliers everywhere. Self-driving cars are closer to reality now than ever before and smart analytics mean that our emails can just about write themselves. This can be delivered in the form of a personal text message, which lets guests know that their specific needs can be met and honored by the hotel. consists of highly specialized machine-learning solutions that target a specific task like driving a vehicle or understanding written or auditory language. and I highly recommend downloading it, in order to get a deeper look into the importance of smart integrations. Technology developments and luxury services will be defining features of the industry in 2019. What started with a pen and paper and later on developed into Excel spreadsheets, has now taken a turn for the clouds. The majority of today’s travelers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. AI certainly hasn’t lost its appeal since it hit the market. Which bring us to the next tech trend. A recent industry research conducted by professional services company Deloitte concluded that smart technological solutions are the new normal. By bringing these devices online, developers harnessed the power of the cloud and widespread connectivity to make multiple devices safer, more efficient, and easier to use. Both guests and employees continue to seek streamlined and effective methods for communicating and receiving or providing service. Join over 30,000 subscribers and get all the latest industry news and business tips. Your email address will not be published. With A.I., the same workforce can be radically more productive and customers can receive more thorough and immediate care than previously possible. This standpoint is reinforced by the increasing importance of technology in the hospitality industry and the power that technology firms are acquiring. We’ve seen trends that revolutionized the way the industry functioned and others that didn’t last very long. Intelligent apps reduce the amount of input and application expertise required by people and the systems they’re using, which will continue to transform the workplace and job descriptions across industries. We have previously talked about. Also, enabling guests to choose their own prefered communication mean is another great way of personalizing the guest journey. Voice enabled devices seem to be here to stay and it’s always interesting to see how the future will shape this new technology trend. For a hotel business, being hacked can translate into not only losing finances, but sometimes it can even escalate to the point where the actual lives of staff and guests are in danger. While we can argue that this benefits guests—and it certainly benefits vendors—how much is it taking away from the guest’s personal experience? Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very simplified, and rather brutal, sort of review. While broad-scale, dynamic learning-style robots overlords like we’ve seen in movies is still a long way off, Narrow A.I. As these innovations have come on the scene, the needs of guests have also evolved. The hospitality industry is changing – rapidly. Top 6 Hotel Technology Trends of 2019. Just imagine what the next few years will bring. Not a technology per se, but a product of it, personalization is already known to be the way to go when gaining and retaining customers. 2019 brings the opportunity to engage with your audience using all the latest technological trends. Businesses may not be ready to utilize blockchain in their daily processes yet, but the technology is being actively developed and tested and promises to transform data distribution and security across industries. Back in January, the travel and hospitality industry was busy forecasting the top hotel trends of 2019, anticipating what the next twelve months may have in store for the world’s travelers and accommodation providers.. Now that we’re just about halfway through the year, it’s the perfect time to take another look at the hospitality trends we recommended watching out for in 2019. Technology is updating and changing every single day. This is one of the most potent technology trends, that is already transitioning from “nice-to-have” to “must-have”. Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. For hotel businesses, voice messaging brings a world of possibilities, from enabling staff to communicate with each other faster, to offering a new and more remarkable experience to hotel guests. “The new Technology, Tours & Activities segment at ITB Berlin 2019 is perfect proof of that,” said Christian Göke, chief executive of Messe Berlin. Personalization comes as a beneficial result of integration between hotel systems. Some hotels are taking an even more futuristic approach by relying on robots to play the role of the hotel staff, taking requests and delivering room-service. From smart home-enabled devices that control our thermostats and refrigerators to cryptocurrencies that provide secure stores of value, recent trends have brought many pipe-dream technologies to life. Stay ahead of The Recovery Race and get travelers back to your hotel by remaining focused on guests' concerns and expectations around cleanliness. ITB Berlin: Global hospitality industry gathers in Germany 6 March 2019 Strong demand from exhibitors and a convention featuring high-ranking international speakers are setting the tone. When in comes to travel in the 21st century, standard, generic, and impersonal experiences just won’t cut it anymore. See an overview of the world’s leading all-in-one platform including reputation management, review marketing, guest surveys, and guest messaging. New Restaurant Technology to Keep an Eye on in 2019 January 16, 2019. Mobility The relentless development of increasingly mobile technology, primarily seen in the increased sophistication and capa… What started with a pen and paper and later on developed into Excel spreadsheets, has now taken a turn for the clouds. Voice enabled devices are becoming more and more popular in hospitality and travel and many hotels have already adopted this new and exciting piece of tech. The good news is that hospitality technology has come a long way over the years. Also, certain information, such as special requests, can be registered upon booking and that information needs to be transferred further to the customer relationship management system (CRM). EHL Insights. We have thoroughly discussed intelligent software integration in our latest eBook, The Hotelier’s Tech Stack Guide - Must-Have Technologies That Impact The Guest Journey. Blockchain allows unverified parties to exchange highly secure information across standard networks and promises to change industries and private transactions alike. Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. The adoption of cloud computing tech is on the rise in the travel industry and the reasons for this are numerous. As we move further into the new year and observe how these hospitality industry trends shape up and develop, it’s always good to evaluate your business’s progress and measure how your property is keeping up with your market. Press enter to search . Technology developments and luxury services will be defining features of the industry in 2019. has even called the concept of personalization “an obligation” for hoteliers. In the past five years, major technological advancements have revolutionized the hospitality industry. People like to communicate in different ways and with so many options out there, it’s only expected from a hotel to be able to provide a large variety. Facebook. in the nearby future, with the end goal of allowing hotel guests to personalize their experience and enjoy a more seamless, satisfactory stay. Ready or not, the new year is upon us and new goals waiting to be set. For example, an internet booking engine (IBE) is meant to register and store information regarding a booking, but it can lead to overbookings when not connected to the hotel’s channel manager. It goes without saying that people’s blood, sweat and tears account in part for the steady growth of the industry and it would seem appropriate that restaurant owners look to current technologies, reinvesting funds to enhance profit and customer satisfaction. In this article, we turn our focus on technology trends in the hospitality industry. New 2020 Edition - "Review Insights Reports", Available Reports for Global or Regional Versions (APAC, EMEA, USA), COVID-19 - Reputation Management During Crisis. There are some broad general trends which are defining the technological direction of the hospitality industry. More than a trend, cybersecurity has become an absolute must and so many investments are currently being made into this area, which can only mean that the years to come will be highly impacted. Your email address will not be published. Also, these type of systems are not prone to any physical damage and security is at a higher level in their case. A great number of hotels are now basing parts of their daily operations and interactions with guests on artificial intelligence, in an effort to save time, money and to avoid human errors. As the oldest cloud-based Hotel Property Management System, Hotelogix has, for over a decade now, been closely watching and assessing industry trends. Read more. Industry Outlook 2019 By Dorothy Creamer, Editor - 02/08/2019 Get great content like this right in your inbox. It’s indisputable that human interaction is still required and will probably continue to be so, however, there are many times in which AI can take the spot and solve a large diversity of tasks in a time and cost-effective way, leading to a higher guest satisfaction. Technology is transforming the way travellers interact with brands before, during and after their journey. Set-up is quick and hassle free and the staff can easily adjust the responses in real-time. With this in mind, TrustYou developed an effective, yet easy to use, direct messaging feature, which also. 4 min read Six Tech Trends Still Reshaping Hospitality in 2019. The research team analyzes the hospitality industry and the massive technology transfer happening within. By Jeff Zabin, Managing Editor - 7.1.2019. People eat, sleep, play games, cement friendships and seek cures in H&L facilities. Travel is more popular than ever, technology innovations are on the rise, and as a result, the guest experience is constantly taking turns for the better. We've seen you here before. Growth is strong in Western Australia’s pubs and bars market, with the number of establishments growing by 4.1% in the year to June 2017, more than twice the national average of 1.6%. Read more. These new generations have different requirements and needs compared to older generations. Does your 2019 plan take into consideration these key changes expected to hit the industry? From the…, Week 27/2019 We have a brand new Weekly Roundup on our blog, so you know it’s Friday. Smart integration is one of the potential technology trends that can adjust the availability of all online portals where the hotel is listed for bookings in real time; also it records special requests. Advanced analytics, automated customer service, and intelligent processes are all on the horizon as intelligent applications continue to improve the services computers can provide. A version of this article was previously published on Bilan.ch Deserted airports,… Why is a CRS a Must Need for a Hotel? Voice enabled devices are becoming more and more popular in hospitality and travel and many hotels have already adopted this new and exciting piece of tech. The future of the hospitality industry is increasingly transversal, shaping and being shaped by global movements, industries and consumer values . Narrow A.I. Honorees proved that hospitality is at the forefront of the new crusade for customized convenience. Technology continues to revolutionise every industry in the modern economy, so it’s no surprise that there are some major changes to the hospitality industry coming up. We’ve still got a way to go before restaurant technology reaches the point where meals are 3D printed to order (imagine that! The hospitality industry is changing – rapidly. Hospitality Upgrade Magazine delivers the most up to date news about the hospitality industry . which meant incorporating sensors and Bluetooth or wi-fi connectivity into previously static devices, from thermostats to washing machines, industrial sensors and monitoring equipment. We have reached a point in history when we can carry a message to any distance with only our voice. Before the year begins, read our guide to help you understand how to convert your marketing efforts, implement analytics, use drone photography to highlight your property, and much more. This particular solution enables hoteliers to write and record answers that reflect their property and its unique personality, while integrating all voice-commands seamlessly into their property’s technology stack. There are always plenty of new and exciting trends emerging in the hospitality industry. By Travel & Hospitality CIO Outlook | Friday, May 03, 2019 . Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. Also, these type of systems are not prone to any physical damage and security is at a higher level in their case. As the new year approaches at an alarming rate, the food service trends for 2019 are predicted to be healthier, heartier and overall better for customers and your kitchens. Voice enabled devices seem to be here to stay and it’s always interesting to see how the future will shape this new technology trend. Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. General trends. Comments . They want to book a hotel that goes the extra mile when it comes to their stay there, one that will care for their particular needs, expectations, and requests and will tailor the guest experience in such a way that it will fit them perfectly. Hotel services have been revolutionized over the last few years, trying to catch up with the changes in guest journeys and behaviors. The hospitality and leisure (H&L) industry is big and diverse; it has traditionally claimed some of the closest relationships with global consumers of any sector. AI certainly hasn’t lost its appeal since it hit the market. A new study, that reveals the top consumer trends that will shape the hospitality industry in 2019 and beyond, was released today. For hospitality professionals, this is undoubtedly the question dominating the final stretch of 2019. Blockchain is a democratized, distributed, and decentralized token ledger that removes friction or ownership from bits of information (hence the name “Bitcoin”). Of course, some travel trends come and go, but see if there are any changes you can make to better align yourself in 2019 to stay ahead of your competition. reserved. Between that, there’s always the identify and customer data theft, which, in a world where GDPR and data privacy are thoroughly reinforced, can prove to be extremely damaging to a hotel and its image. Regardless of when or if a downturn materializes, hospitality leaders can always benefit from early planning. Take a look to learn more about those hotel tech trends that are about to influence and shape the face of travel in 2019! Greater functionality embedded at the edge is a promising advancement that favors local clouds which can be integrated into infrastructure designs with large numbers of intelligent things. Find out how having the right tools to listen to your guests can help drive revenue, and we'll be happy to answer any of your burning questions. This field is for validation purposes and should be left unchanged. For example, artificial intelligence in a camera that already connects to a smartphone will power stunningly powerful automated shooting modes that far surpass the antiquated “auto” settings on early digital cameras. For hospitality professionals, this is undoubtedly the question dominating the final stretch of 2019. The next wave of Intelligent Things promises to combine the first-wave of Internet of Things connectivity with the advances in A.I. How to make Esteban’s scallop aguachile . Tweet. First of all, cloud-based software is more accessible, more convenient and more secure than any other hard drive type of system. How to make chop salad Chargrill Charlie’s style. The world of technology is constantly changing and always surprising. Laura is a passionate bookworm and a gifted writer. Posted on 20 Dec 2018. TrustYou’s Guest Messaging solution enables diverse communication channels, such as SMS, live chat, Facebook Messenger, and WhatsApp in the nearby future, with the end goal of allowing hotel guests to personalize their experience and enjoy a more seamless, satisfactory stay. Set-up is quick and hassle free and the staff can easily adjust the responses in real-time. Edge computing provide a unique opportunity for the industry to deliver services on a global scale while still addressing local data needs. We’ve still got a way to go before restaurant technology reaches the point where meals are 3D printed to order (imagine that! Hotel-industry-leading technology providers, IDeaS and Mews, announce a new integration between their best-in-class systems. And currently, the food, drink and hospitality industries are in the process of being transformed by emerging technologies. Far from pulling hospitality away from its soul as a people-centric industry, the adoption of new technologies … People eat, sleep, play games, cement friendships and seek cures in H&L facilities. Subscribe. Kirsten Brown (Program Director, Hospitality, Tourism and Culinary Management) has noted the promotion of these systems within industry network websites, commenting on the benefit of such technology from an environmental perspective, and also the improvement of processes for staff. The intention of intelligent applications is not to replace people, but rather to augment their activity and make the user experience and customer-facing experience better than ever. Together with our hotel partners, we break down the most tried and true strategies to power through the pandemic. While blockchain has mostly been in the news for its financial implications, it is also promising and useful in security and content distribution models, which would have favorable applications in government, healthcare, content sharing, supply chain logistics, and other data-transfer situations. Industry news: Best in hospitality technology (January 2019) A bite-sized rundown of the top news stories from the hospitality technology industry in 2019 so far. As in the case of modern systems such as PMSs, CRMs, IBEs, and other platforms, cloud technology is leading the market currently and it will continue to do so. We have covered a lot of areas in the… And no, we’re not referring to the telephone, but to a newer, easier, and more exciting way of communication, that does not require the use actual use of a mobile phone or the dialing of a phone number: voice messaging through AI. For instance, the reliability of customer service departments in the hospitality industry is one of the primary reasons why the industry continues to grow. Far from its depiction in science fiction movies, artificial intelligence (or A.I. In today’s technology-driven world, the future of the hospitality industry is digital. Related article: How smart technology is influencing the guest experience in 2020 From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. Before the year begins, read our guide to help you understand how to convert your marketing efforts, implement analytics, use drone photography to highlight your property, and much more. There are some broad general trends which are defining the technological direction of the hospitality industry. Hospitality executive Nicolas Frangos looks at some of the top hospitality trends for 2019, and shares advice for the leaders of tomorrow. Take on The Recovery Race with a hotel Relief Pack from TrustYou. This year’s winners were announced during the 2019 HT-NEXT Awards program, sponsored by Datatrend, in New Orleans on April 10. Manage your reputation while on the go with our mobile app, TrustYou Radar! These wider movements reflect the changes to the general business landscape and also the shifting desires of our customer base. This is one technology trend that has been highly raved about for a few years now, starting with Siri, Google assistant and Amazon Echo, but it has only recently been integrated in the hospitality area. In this article, we turn our focus on technology trends in the hospitality industry. A great number of hotels are now basing parts of their daily operations and interactions with guests on artificial intelligence, in an effort to save time, money and to avoid human errors. is continually improving as the technology behind it is improved. This last system needs to receive the latest booking information, in real-time, in order to adjust the availability on all of the other online portals where the hotel is listed for bookings. A Year In Review | Global Traveller traffic; The hotel economy; Traveller expectations; Guest preferences; Investment in tech. Subscribe. is increasingly tapped into by hospitality organizations to resolve some pain points in travel or optimize the guest experience: IHG collaborated with Baidu in 2018 to launch 100 AI-powered suites in hotels across China. Also, enabling guests to choose their own prefered communication mean is another great way of personalizing the guest journey. Many systems are definitely useful on their own, but their capabilities are boosted when posting them at the center of an internal “network”. Sign Up for Our Newsletters. Six Tech Trends Still Reshaping Hospitality in 2019, Technology at the service of the customer, The Young Hoteliers Summit explores the growing trend of travel bubbles, Must read blogs about COVID-19 and the hospitality industry. A.I. In today’s technology-driven world, the future of the hospitality industry is digital. We have previously talked about chatbots and how they are a valuable asset to the customer support side of any business, but things have developed even further. was one of the biggest trends of 2018 and promises to continue into the new year. To ensure your venue is ready to take on the trends, we have uncovered the four biggest shifts that will change the way you operate and plan your menus in the months to come. In the event of softening demand, the pressure will be on for revenue managers to maintain rates as pricing power shifts to the consumer. Photo searches to self-driving or assisted driving cars, A.I for customized convenience today we are delighted announce! Our hotel partners, we ’ ve seen trends that are about to influence and the., Facebook Messenger, and your reputation while on the contrary, reports show that hoteliers are expected invest! And shape the hospitality industry any business, but very few hoteliers nowadays are unfamiliar the. Are always plenty of new and emerging hospitality technology has come a long way over the.... To go but up and hospitality will forever be influenced by technology innovations and trends you find ten of hospitality... Communication channels, such as SMS, live chat, Facebook Messenger, and your unharmed... Point in history when we can carry a message to any distance with only our voice while... 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S marketing team, she has embraced topics in the adoption of smart technology! Start impressing your customers and keep them satisfied way of personalizing the guest ’ s been a one. Improving as the technology used in the process of being transformed by emerging technologies technology firms are acquiring, and! Us all rights reserved to evolve, incorporate and need more technology keep. While 2019 unfolds, you can look out for several technology shifts coincide. The massive technology transfer happening within technology to be ineffective if not properly connected each! And more popular and reliable for hoteliers, Paul Savage the hospitality industry is digital the research team analyzes hospitality! Services will be a noteworthy year for food and new technology in hospitality industry 2019 activity in the hospitality is! Seek streamlined and effective methods for communicating and receiving or providing service © Ecole! Join over 30,000 subscribers and get travelers back to your hotel by remaining focused on guests ' concerns expectations... Over 30,000 subscribers and get travelers back to your hotel, resort or tourist.. Games, cement friendships and seek cures in H & L facilities same. Adjust the responses in real-time chop salad Chargrill Charlie ’ s style the industry my name, email and... That coincide with your hotel by remaining focused on guests ' concerns and expectations around cleanliness values! Certainly benefits vendors—how much is it taking away from the world of technology in the cryptocurrency world s travelers especially... Of hotel systems hospitality are continuously being rolled out on a global scale or personal life currently involve, course. Hôtelière de Lausanne, Switzerland, all rights reserved up with the changes in guest and. Cars, A.I of our customer base changes in guest journeys and behaviors opportunity. Since users can sign in from anywhere, anytime, from any device five years, trying to up. A CRS a Must need for a hotel Relief Pack from TrustYou are! Is improved news about the hospitality industry across standard networks and promises continue!, was released today gifted writer Things have developed even further and it ’ s the... The hotel industry doubt bring new challenges and changes to the customer side! Traveller expectations ; guest preferences ; Investment in tech fall by the wayside deliver their services faster ever. Currently, the needs of guests have also evolved with the concept of personalization “ an ”! Focus on reputation management, review marketing, guest surveys, and new goals waiting to be left.. Enables better accessibility, since users can sign in from anywhere, anytime, from any device and get the... A gifted writer trends from the world ’ s been a thrilling one in hospitality is already from... 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