Please make sure you inspect your goods as soon as you receive them and let us know within 14 days of receipt if an item is damaged, by contacting us. To ensure a speedy resolution, we must be notified of any items that are thought to be faulty as soon as possible. Customer satisfaction is such an important part of today’s succeeding of Victorian Plumbing. This will depend on the size, weight and type of item(s) being returned. + £20 off your first order. Measure up + design brief. Return your product to us within 14 days of delivery and we'll refund you or exchange it for another, more suitable, item. If you’re simply returning an item, click on the button below. Different manufacturer's have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures. Trade customers please see Trade Returns. We can't accept returns or exchanges for made-to-order items or for products that have been used, partially or fully installed. All Unwanted items must be returns within 30 days of receipts of goods, unused and in a resaleable condition. See reviews, photos, directions, phone numbers and more for Victoria Plumbing Supply locations in Victoria, TX. You can add as many products as you like, there is no limit. The Victorian Plumbing showroom is open Monday-Saturday 8.30am-5pm. Once a fault has been confirmed, we’ll then advise you of the next course of action. Quick fixes for wheelchair accessible bathrooms. 4.6 / 197 reviews. This will depend on the size, weight and type of item(s) being returned. Plumbing in period Victorian homes is often neglected and may include original fixtures -- some over 100 years old! Victorian Plumbing's's review score also factors in its popularity, which is in the mid-range compared to competing. Their selection is vast and their deals are never-ending! device. Check out what 90,395 people have written so far, and share your own experience. Do not mark your original packaging, Once our depot receives your return we will begin processing, Your refund can take up to 10 working days from date of us receiving your order. To help us understand more about your bathroom needs, we’ll ask you to provide a rough sketch of your bathroom layout and measurements, plus any design ideas you may have like products, colour schemes or styles. We’ll also be happy to arrange for any alternative items to be sent to you. We cannot accept responsibility for any loss or damage suffered or incurred as a consequence of failure or delay in reporting defects promptly. VictoriaPlum.com, Bridgehead Business Park, Hessle, HU13 0DG If you’re returning a product for a refund within 14 days of delivery you will be required to pay the transportation costs associated with return. Up to 70% off January Sale, PLUS 20% offer, We are open and delivering for FREE. When returning your item please make sure to include your order number and also the reason for the return. Products & Stock. Create a return. Before returning your items, please complete the returns section of your delivery note. Authorise your return through the Victorian Plumbing website, Wrap the item in the original packaging clearly marking your return number on a separate sheet. We may ask you to confirm your email address first. This page uses Javascript. More info. Made-to-order products are not included in either our 14 day returns policy or our 365 day exchange policy, and can only be returned if faulty or not made to the specification given at time of ordering. Unwanted items can’t be returned after 30 days of receipt of goods. The service available to you will depend on the size, weight and type of item(s) being returned. Have a look at Victorian Plumbing 10% Discount Code & enjoy up to 90% off your order ♥ Feel free to take advantage of today's top voucher. Unwanted items returned to us our done so at your own expense. The Victorian Plumbing customer care line is open Mon-Fri 8am-9pm, Sat 8.30am-5pm and Sun 9.30am-6pm. Exchanging a product within 14 days of delivery. By using VictorianPlumbing.co.uk you agree to our use of cookies as described in our, + FREE DELIVERY TO MOST OF THE UK ON ORDERS OVER £499**. Parts may be faulty or damaged, or you may simply not wish to have the particular product any more. Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers. 365 day exchange not available for Trade customers. If damaged items are reported over 30 days after receiving your goods, we’ll be unable to replace them or offer you a refund. The health and wellbeing of both our customers and colleagues is our top priority. Fantastic savings! Privacy and Cookies | I have just created a new bathroom design with all the items required separately selected - I did a price comparison for exact products against a leading online site and going with Victorian Plumbing has saved me around £400 pounds! Returning or replacing your products With our FREE no-hassle returns and replacements service, you can quickly and easily return or replace any product within 14 days of receiving it (30 days if you are a Gold or Platinum customer). Thought I’d ask if anyone has done a return to Victorian Plumbing? If you change your mind on your purchase and no longer want the items, we will accept returned goods provided it is within 30 days of receipt. Hi All I recently ordered a toilet from Victorian Plumbing online. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us. This will depend on the size, weight and type of item(s) being returned. If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned. The two features would come together 50 years later in the late Victorian bathroom. It’s important to us that you’re happy with your Victorian Plumbing purchase. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. Rogers’ bathrooms coincided with the inventions of another plumbing legend, his former boss, Solomon Willard, who is credited with the American invention of hot air central heating. Our returns policy can be found on our website, alternatively please call our customer services team on 0345 862 2878. You will be required to arrange a courier to send your parcel back to us. If damaged items are reported outside of this 14 day time period BUT within 30 days of receiving your goods, you’ll still receive a replacement but we’ll be unable to offer you a refund. Goods should also be returned with their original packaging. Our Victorian Plumbing team has excellent shipping and return facilities. It is recommended however, that you contact us either by phone or by via email as we cannot allow for any delays in mail deliveries by your chosen carrier.