If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. I never received an item that was bought in April. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. Forget keeping up with the Joneses. I sent ebay message to seller to enquire about the item. if it is factory sealed, or was used/registered etc. I've paid, seller does not respond, item not posted by "delivery date")? ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. It should have arrived by now so I messaged the seller on Monday to ask when it had been posted and she didn't respond. Thanks, ---------------------------------------------------------------------------------------------------. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by eBay Money Back Guarantee and can ask the seller for a refund. ... and as I said this item was the only one of its kind on Etsy. Have not received item I ordered, seller not responding well Jump to solution. Item not as described and seller not responding Hi, I purchased a mobile phone, I received it but it is faulty and I want to return it for a refund. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. item not received and ebay not responding Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Click Purchases and reviews. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. No tracking info and I was the one to send all the messages. Your seller needs to ship now. Dont rush into feedback, just carry on with the dispute, ask ebay to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. In this scenario, the item is not considered sold until the buyer completes the PayPal payment. I payed using Paypal I really want the item and have waited patiently for it because the seller had a 100% feedback, the latest pos feedback just a day before I bought my item, and all the comments talk about fast delivery and item as described. Once a buyer opens a request for a refund when they haven't received an item, you must reply within 8 calendar days to resolve the problem with the buyer or the buyer can ask us to step in and help. My user ID: oasisjo I am posting this as a warining or last option to Ebay India. Dont rush into feedback, just carry on with the dispute, ask ebay  to decide when the option appears in the dispure after 8 days(usually to the minute) and then leave calm factual feedback as a reflection of how you feel about the transaction, when its ended. This is a totally different situation from an uncleared eCheck. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. You can contact the seller over email even if they’re not responding to you on Etsy. on 15-09-11. Are you a seller looking to respond to an item not received case? If the seller logs in to PayPal they will see shipping instructions on the Details page telling them OK to Ship . They claimed to have used first class and that it would've been with me the following day. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. Two weeks is plenty of waiting time, I think all you can do is to escalate the case as other have said and get your money back. Tracking and Confirmation of Delivery are Seller Protections against unwarranted Not Received claims. I recently purchased a onesie on ebay and after 5 days of not receiving the item decided to contact the seller directly to check what postage method was used. Let the seller know your item hasn't arrived. You have probably done your dough, unless there is no tracking, in which case a Paypal case should be possible. Some sellers may also be able to send you out a replacement item, if they have one. Copyright © 1995-2020 eBay Inc. All Rights Reserved. (Please let me know if I am wrong, and can file sooner, as I am new to this.) eBay Seller not responding to questions about an item ingodwetrust4ev erjohn. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. He wants either the purchase or the money. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Not only is there the 21-day earnings hold policy for new sellers, but they also have other restrictions on their accounts, which are eventually lifted as the seller provides more info. Are you a seller looking to respond to an item not received case? He doesn't have it and you have his money. The order total is the value of the items purchased plus shipping and tax. The seller responded once but did not provide enough detail to establish item state. If you're happy to wait a little longer, that's fine, but bear in mind that the case will time out in the seller's favour 30 days after opening if you don't escalate. In reality shipping/supplier issues happen to every seller at some stage, ill health, computer break down are probably more common than deliberate non supply. Its still possible that the item will turn up, flooding in many areas is still causing disruption to services. Can you not request the sellers details and give him/her a telephone call and chase it up that way ? I contacted the seller and they sent another one in July. It's now a week later and still nothing, so yesterday I opened a case as the seller has stopped responding to messages and now isn't responding to the case, I've checked their feedback and it seems that other buyers are in the same boat as me. I have opened a case and through this whole process, from after the end of the auction, the seller has not communicated with me once. I tried filing an item not received claim, however it seems like I have to wait till the last estimated delivery date which is June 3ed. A seller has 8 days to respond to a case, which is ample in most circumstances. They claimed to have used first class and that it would've been with me the following day. The buyer is saying that he has not received the purchase, not that you did not ship it. eBay's MBG is superior to Paypal's for Item Not Received, as eBay require proof of delivery, whereas Paypal only require proof of postage. Click View receipt next to the order you’re interested in. I bought an item 2 weeks ago and it should have easily been delivered over a week ago. Scroll to the bottom of the receipt and click the seller… This is the first time the seller have sold anything on ebay. Correct. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Should I wait longer? Link for contact info - seller will also have your contact details, http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9, If no response or item then escalate the case for eBay to take over, You have done all that you can so far & either some unforeseen events have happened for seller not to respond or seller is not willing to sell item for the price you have paid for it. Note: If you are a CD/Book collector: I would not suggest buying an item in Used-Good condition as it will by definition show signs of wear and use. Maybe something dire has happened to the seller, unforseen things do happen to people which causes sudden problems. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Your payment has cleared. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. I purchased total 11 items for Rs.1639/-. After this, eBay will step in. thanks for reply helen, i managed to speak to the seller and was told item posted, and she will reply with tracking info, still not replied however she has logged into ebay and changed her username/seller id, how i do not know, but the seller id is now a different username entirely but with same items and feedback , have now requested contact info from 2nd id from ebay , ... Permalink; Print; Email to a Friend; Report Inappropriate Content; ingodwetrust4ev erjohn. I then opened a dispute and sent another message and waited a day, no response so escalated it to a claim. Click Purchases and reviews. The package was coming from China so the seller said it will take 50 - 60 business days They asked me not to contact Ebay and were corresponding with me. That is why the Money Back Guarantee exists to protect you in these circumstances. I tried contacting the seller through EBay, no response. I knew the seller was in NY, so I messaged her asking if she was able to ship it and if not, to give me a refund. Hi, okay I will do that. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But I can't think of a reason right now why it isn't a good idea for a buyer to use Paypal when picking up an item. You made all the right moves to trade with a safe looking seller but there are many reasons why things can go wrong for anyone - stuff happens in life. ... PayPal actually has various policies in place to prevent crooks from running their scams on ebay. by ... Have not received item I ordered, seller not responding well Jump to solution. Note: •Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received •Where an item has not been received, please ensure you have given the seller enough time before opening a … I had a buyer put in for an item not received - they didn't contact me first. Item not recieved.....seller not responding at all. Scroll to the bottom of the receipt and click the seller… by ... Have not received item I ordered, seller not responding well Jump to solution. Select More actions beside your item and then I didn't receive it. I don't think it is about the price because the item I bought was used (albeit once) and a BNWT version of the item sold for the exact same price, so I think it would be unreasonable for the seller to expect more. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. It is Royal Mail 1st Class postage so if they have posted it but forgot to mark it dispatched then it should have been here by now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I ordered it on Friday, it says the seller still needs to ship item. You can contact the seller over email even if they’re not responding to you on Etsy. Have not received item I ordered, seller not responding well Jump to solution. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history. The seller can't, but it will time out. I have messaged the seller yesterday to ask when i am going to recieve my coat but they have not replied. by REBboutique. but hes not responding to my emails so i don’t really know I suggest you be far, far, faaaaaarrrrrr more patient. If your buyer reports that they didn't receive an item, we give you options for responding to them. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Learn more about eBay Money Back Guarantee. It is not processing. Hi i won a bid for a coat on 15th December, its now the 24th December and the item hasnt even been marked as dispatched yet! 5.Select ‘Item dispute’, click Continue and follow the on-screen instructions. Or what should I do? 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