We’ve put together a brief checklist for every hotelier faced with the difficult decision of a hotel closure. If possible, consider emptying the pool as well as the thermal baths and spas for the duration of the closure to avoid the spread of bacteria and algae in your facilities. Opening your bar at the beginning of the day can be a drag. Start your closing inventory and re check all the stocks for requisition for the next day. A hotel due diligence and closing checklist for use in connection with the purchase of a hotel. [Blog post]. Let’s say that this COVID-19 thunderstorm was more than difficult to imagine. This tool can also be helpful to record updates in terms of action execution. This Standard Document can be used to stay organized and keep track of the many documents involved in a typical hotel acquisition. Make sure to verify whether the hotel must be occupied at all times for insurance coverage. Therefore, go around and test all the doors, from the delivery platform to the employee accesses to the entrances intended for customers. Temporary Hotel Closure Checklist. 1. If only closing the Pool and/or Fitness Center: In the admin panel, under Property > Facilities & Services then scroll to the bottom where it says Temporary Closure of Facilities. Hotel pre-opening process with attention to each and every detail will likely lead to a smooth opening and this will also help to ensure a successful future hotel operation. Due diligence, operational transition, and closing involves a lot … Hotel front office opening and closing checklists are used in hotel and bed and breakfast operations to ensure the smooth running of the front office/reception. For hotels managing COVID-19 who need to do more with less, we made digital hotel checklists to keep staff organized and effective for the following procedures: Essential Preventative Maintenance Perform scheduled, routine maintenance to ensure that both your rooms and equipment are in excellent condition. A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly. Retrieved from: https://www.ecdc.europa.eu/sites/default/files/documents/coronavirus-SARS-CoV-2-guidance-environmental-cleaning-non-healthcare-facilities.pdf, [v] Sandmeyer, A. Hotels and other accommodation facilities may host people in quarantine isolation. These forms, templates and checklists are ready to use, easy to customize and adoptable. At that time, people will need us, to laugh, to get away. Faced with this inevitable situation, here is a 10-point checklist that can help you achieve a temporary closure which, this time, is not due to seasonality. It is essential to close all the water supply valves to avoid damage during your absence. [FREE TEMPLATE] OPENING A BAR CHECKLIST Top 25 Opening & Closing Duties. Retrieved from: https://www.accordancevat.com/eu/covid-19-vat-measures/, [iv] European Centre for Disease Prevention and Control. Notify insurance companies of your temporary closure and update them on the new number of employees your company has. Hotel due diligence is the thorough and wide-ranging investigation into a hotel property when considering for acquisition. This is a generic checklist provided for your information only. Reach out to the guests and inform them of your reasoning. Insurance coverage varies amongst operators and it is good to speak with other owners. It is best to be as flexible as possible with booking deposits and returning them as per the booker’s request, while still encouraging guests to change the booking to an indefinite date in order to keep some cash flow. In this period when all actions will make a difference on the financial situation, the time is not for energy loss. Thus, by being in constant contact with your brokers, they could review the policy, adapt it and, perhaps save costs. This lets the buyer know each and every aspect of the hotel and helps avoid any surprises that could come later. Panic can happen so easily. (n.d). This checklist draws attention to areas throughout hotels and resorts of potential risk. 2. Review your current HR needs and any necessary terminations. Inform party of timing. close checklists are meant to help you document your weekly reconciliation and month-end close workflows. Identify and classify working parties. Accounting teams looking for ways to streamline and simplify their month end close process typically look at standardizing their reconciliations and documentation templates, and their month end close checklist.. Don’t worry, we've got you. (Bar Display Lights/Blender/ Swirl Machine etc.) COVID-19 - Business Interruption and Event Cancellation. In addition, keep a minimum of heating to prevent freezing of the pipes and thus save huge costs in the event of plumbing failures”. Finally, collect the keys your team has in its possession (especially master keys), put away the knives and make sure that the perimeter is closed. [Blog post]. (2020). Now that we are faced with a fait accompli, let’s not give up. Pay attention to employees’ current benefits, payment addresses and severance options if the termination is deemed necessary. Disneyland Resort Donating Excess Food During Temporary Closure. When making new contracts, reflect on how to communicate regarding the virus, considering that it is no longer seen as an unexpected event. Download a free template here. It is a question of reputation and, even, survival. Leave contact information with former business contacts, colleagues, and employees. The pre-opening checklist should be prepared in such a way to monitor all interdependent activities including the monitoring of the progress of the pre-opening. In the upper portion of your closing checklist, the first detail that must be seen is the name of the establishment. Facilities should provide education to appropriate staff, and seek assistance if there are concerns. Become an EHL Insights contributor, EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. Top 15 Bar Opening Procedures. Some hotels and restaurants, most notably Walt Disney World, have received publicity and praise for donating their excess food inventory to local food banks [i]. Inform them well in advance of the re-opening. Available in A4 & US Letter Sizes. Hotel Kitchen Checklist This hotel kitchen checklist is used by a UK-based hotel group to comprehensively report their hotel kitchens’ quality assurance. Interim guidance for environmental cleaning in non-healthcare facilities exposed to SARS-CoV-2. Retrieved from: https://www.hospitalitynet.org/news/4097737.html, [vi] Alice Platform. In parallel, he just launched Hotel Stories and Other Places, a book of 15 true-to-life short-stories drawn from the universe of the Quebec hotel industry, told from the viewpoint of its players, penned by local writers. Whether you’re a one-man show or managing a bar staff of 50, these are the top 25 opening and closing procedures you need to know. Review if all procedures have been performed properly with the aid of a hotel checklist. Before leaving, consider sharing the food with the employees (who will need help with layoffs) and / or encouraging the various organizations working in this sector by making donations. Thus, a human presence on site proves to be a preventive action. Finally, remember to keep at least a fridge and a freezer (ideally), and a few lights outside to guarantee a semblance of physical presence on site. This shows that you are proactive, aware of contract clauses and debt covenants, and that measures are being taken accordingly. Do a final check of the hotel with them to ensure staff member closing procedure has been fully followed including checking the pokie room has been left with all pokie doors open and all bna’s open. At the same time, as resilience requires proactivity and learning from past situations, it is essential to add a “Pandemic Plan” section to your emergency plan. Learn what makes closing such a critical component of your restaurant’s organization, and find that closing tasks become easier to manage with the Restaurant Closing Checklist. Finally, ask for the cooperation of the police. As a result of discussions with several managers over the past few days, it is clear that the temporary closure is, for the majority of them, fiction unfortunately become reality. Once these documents are ready, it is important you update your investors and lenders on what your capital needs could be. 1.1 1.2 2.1a 2.1b 2.2 Process & Technology Complete month-end close adjustments: Process & Technology Review & advise client: Process & Technology Process An Initial Checklist for Temporary Hotel Closures. Let’s not forget that we are not only in the hotel business: we are, first and foremost, in the field of great customer experiences and memories. General. Also, stay apprised of the measures that governments are putting in place to compensate businesses impacted by COVID-19. Lock and close the entire store cabinet, fridge etc. Many European countries, including the UK, have either postponed the deadline or will waive penalties for late VAT returns [iii]. Call and confirm reservations starting the week prior to the event. COVID-19 VAT Measures Introduced by EU Tax Authorities. Jean-Thomas Henderson is a teacher in hospitality management at the Institut de tourisme et d’hotellerie du Quebec in Montreal. If yes, you will have to schedule a few employees or security personnel to constantly be on the property. While closing down several floors could have saved enough variable costs in the past, the introduction of systems such as LED lights have made these savings minimal and insufficient in the current crisis. Ensure your own website has a clear message of the hotel’s temporary closure when entering the booking engine and inform your OTA channel representatives as well. We also suggest you consider alternative working arrangements for your employees; while corporate and admin personnel can work from home, there are still ways you can re-deploy and improve your on-property operational staff. That’s the reason he became a specialist in security management and sustainable development: two of the main challenges of today’s hotel managers. Turn Off all the electronic equipments i.e. Clean and wipe all the glasses and Store & Pour, place it in the dry area. In the Art of War, Sun Tzu wrote: “When the thunderclap breaks out, it is too late to cover your ears”. Address any payment issues that your current tenants might have and be forthcoming. (2020). Also, it may be good to create a Messenger or a WhatsApp including the different managers of the crisis cell in order to improve communication. Write a Header. Also, document all the actions you will have taken in the context of this troubled passage. This will prevent the presence of pests. 1. Official NSW Government response to COVID-19: symptoms and testing, what you can and can't do under the rules, information for businesses plus the latest news and updates. For used oils, contact your supplier so that pickup can be done before closing. You can also use it as a template and customize it as you see fit for your bar’s operations Retrieved from: Wyndham Hotels & Resorts. Each employee will have their role to play in ensuring a quick return to normal activities. Restaurant kitchen opening checklists and kitchen closing checklists are the crux of back-of-house organization. For all catering services offered (restaurants, cafes, cafeterias, room service), it is important to limit losses related to waste or poor inventory management, especially for perishable goods. During the COVID-19 crisis, many hotels will unfortunately have to stop their operations and close temporarily. In parallel, the management of residual materials must be done according to the rules of the art. Second, if you have an IP camera system, nothing prevents you from focusing by remote on monitoring building entrances and exits. Instantly Download Manager's Closing Checklist Template, Sample & Example in Microsoft Word (DOC), Google Docs, Apple Pages Format. BANQUET CHECKLIST. Temporary Hotel Closure Checklist. © 2020 Ecole hôtelière de lausanne, Switzerland, all rights Recent work in Greece has reminded us that in some situations, it is received wisdom that hotels should close for a number of months "when demand is low". 1. Wipe down and sanitize menus. We suggest, for instance, that you let them pay 50% of the rent and that the rest can be paid monthly until the end of the year. (2020, February 18). No customer experience without employee experience: this philosophy applies, above all, in difficult times! Seating for dinner will begin promptly at 6:30 P.M. Closing is the best time to circle back and solve any problems discovered or caused during the day, as the restaurant is winding down and the kitchen does not have to stay as ruthlessly efficient. The work is just beginning. Riskex does not warrant that this checklist covers all eventualities that prevent a ri sk to the property, employees or the safety of For his part, Heraclitus, in a moment of great lucidity, affirmed that “only change is permanent”. Before leaving the premises for the duration, make sure that all the exterior doors are locked and that it is impossible for potential criminals to enter. [vii] Wyndham Hotels & Resorts. Pre Opening Checklist sample format for Hotels / Resorts. Front of house and bar closing checklist. To load a message on the website, log into Admin.Booking.com and under the Property tab > Your Profile > About Your Property It is recommended to continue cleaning the hotel a minimum of once a week during walkthroughs while it is closed. Remain informed of all government orders and Business Relief programs, and sign up if applicable. Therefore, plan to save your data in a cloud-based fashion and have access to your PMS from home to continue to manage your room inventory and your reservations during this period. Confirm the party size. Interim guidance for environmental cleaning in non-healthcare facilities exposed to SARS-CoV-2. Monitor regulations on a daily basis, keep note of the decree on accommodation providers and their effective dates. Check your current liquidity to ensure it can satisfy any immediate needs, such as taxes and payroll. It is crucial to check the fine print of your Business Continuity Insurance and consider decreasing your monthly payments during the closure as there are no guests in-house. Contact all suppliers and modify or terminate your order to suit your current operating needs. (n.d). CEO - Senior Hotel Asset Manager at Global Asset Solutions, Got a story to share? For example, if you are the restaurant manager, then state the restaurant's name, the complete address, and the restaurant's contact information. A hotel checklist is a tool used by the hospitality industry to inspect and improve the quality of hotel amenities and services. Plan to reinstate employees a few days before the arrival of clients. The core values of hospitality have never been needed more, ITB aftermath: market transformation through crisis, Institut de tourisme et d’hotellerie du Quebec, New revenue streams and smart solutions for hoteliers, Marriott announces COVID-19 testing option for groups, mia welcomes UK furlough and loan schemes extended to April, 70% of Americans will not travel for Christmas, UNWTO and CNN partner for global #restarttourism campaign, The role of the revenue manager post-COVID19, with Damiano Zennaro from IDeaS, Oxford researchers analyse COVID-19 testing trial results. Retrieved from: https://www.hfw.com/COVID-19-Business-Interruption-and-Event-Cancellation-Mar-20, [iii] Hughes, R. (2020, March 25). Our opening and closing checklists are complete and ready to use immediately. https://disneyparks.disney.go.com/blog/2020/03/disneyland-resort-donating-excess-food-during-temporary-closure/, https://www.hfw.com/COVID-19-Business-Interruption-and-Event-Cancellation-Mar-20, https://www.accordancevat.com/eu/covid-19-vat-measures/, https://www.ecdc.europa.eu/sites/default/files/documents/coronavirus-SARS-CoV-2-guidance-environmental-cleaning-non-healthcare-facilities.pdf, https://www.hospitalitynet.org/news/4097737.html, Technology at the service of the customer, The Young Hoteliers Summit explores the growing trend of travel bubbles, Must read blogs about COVID-19 and the hospitality industry, Clean, disinfect and remove all display items or furniture, Set all exterior and lobby lighting on timers, Remove all food from the fridge so it can be cleaned and turned off, Sanitize and completely cover all kitchenware, glassware, cutlery and dinnerware, Place all meeting room furniture into storage, Unplug guest laundry machines and turn off water access, Unplug all guestroom lighting and equipment, Remove, disinfect and store all guest bathroom amenities, Lock all guestrooms and secure all access, Shut down pool equipment and cover, but keep safety equipment in place, Display hotel closure signs throughout the property, Most hotels are delaying their regular renovations to mitigate financial impacts 1&2, but you may look into small upkeep tasks such as repainting. 6. Retrieved from: European Centre for Disease Prevention and Control. To avoid this, please read credible sources, do not expose yourself to over-information which leads – sometimes – to a decrease in productivity. One of the most fundamental actions within the framework of a business continuity plan is the technological aspect which allows to remain operational despite the distance. Also, do not forget that the visual surveillance of the premises must include a visit to the mechanical rooms and technical rooms to ensure that everything is working normally and that no damage is occurring. There is a COVID-19 Safety Plan specifically for hotels and accommodation facilities on Lord Howe Island. Use these as a framework to get started! Finally, inform your team on a daily basis so that employees are aware of developments and that they feel they have psychological support in this time of crisis. If you cannot get to the facility, bring the facility to you. COVID-19 VAT Measures Introduced by EU Tax Authorities. Let’s think about the recovery and look ahead. When cleaning all areas of your hotel, refer to your government’s guidance for disinfection and cleaning in non-healthcare public facilities against COVID-19 [iv]. Download Preview Copy: Click HERE Price: 20 USD (60% Discount) If you are still confused then see what you will get in this package: […] Therefore, it is recommended, during closing, to make sure that there are frequent patrols made during the day. Back to the office to do a final safe count for the evening, starting with loose notes and coins, bag/bundle if needed. As a restaurateur, it's your job to make these duties as clear, simple, and repeatable as possible for your team so they can focus their efforts on making delicious food for your guests, which remains one of the most important factors guests use to in choose a restaurant . If you have a list for every area of the restaurant, the tasks are more manageable, and every supervising staff member will know what they need to get done before heading home. That said, since a vacant building represents an additional risk for an insurer, they will appreciate being aware of what monitoring measures you have and will put forward during the temporary closure period. Check all customer contracts. During a closing shift, the front-of-house and bar teams are responsible for making sure that the restaurant is cleaned, well-stocked, organized and safe. Retrieved from: Wakerley, S., Neighbour, T. (2020, March). It is an essential step for would-be hotel buyers as it analyses all aspects of a hotel’s business. Review the possibility of buyback programs to reduce your current inventory. Jean-Thomas is also a certified auditor for the Global Lighthouse Certification program and the exclusive ambassador of Sky Touch Global Hotel Security in North America. Retrieved from: https://www.aliceplatform.com/checklists. To help develop their safety plan, hotels and accommodation facilities on Lord Howe Island may need to refer to COVID-19 self-isolation and testing location alerts issued by: NSW Government (2020, March 24). Of course, ensure you check your government’s relevant hospitality food surplus redistribution guidelines when considering this option. While companies like Marriott and IHG have already reopened over half of the hotels they previously closed in Greater China, we expect a larger amount of hotel closures in the US over the next few weeks. Contact all suppliers and modify or terminate your order to suit your current operating needs. Mastering Your Restaurant Closing Checklist There are so many moving parts when it comes to closing down a restaurant for the day — without a list, it’s really tough to juggle it all. Are you looking for hotel restaurant documents? Do not leave recycling bags, garbage cans or compost inside. How many of your goals are achieved? Retrieved from: Hughes, R. (2020, March 25). Closing a Business Checklist. Your Head of Purchasing should engage in honest, ongoing conversations with suppliers and ensure their on-boarding for the re-opening. The question is, is closing … We will post more information when we have fully explored the housekeeping aspect of the COVID-19 calamity. A hotel checklist is a great organizational tool. In Le Prince, Machiavelli warned Laurent II of Medici that “the usual fault of man is not to foresee the storm in good weather”. Customize and expand upon our restaurant open and close checklists to make them fit your specific needs. Disneyland Resort Donating Excess Food During Temporary Closure. Easily Editable & … (2020, February 18). And that’s good for the future. Make an announcement to the media and the government. For all catering services offered (restaurants, cafes, cafeterias, room service), it is … You don’t want to lose any good tenants and it is important to show goodwill, especially when expecting goodwill from your own investors or lenders. Before returning to the building, it is important to make a plan based on clear and precise roles and responsibilities for each workstation. Ask them to pass from time to time – especially at night – through the parking lot to make sure that no suspicious activity is taking place there. Many banks are practicing goodwill; see whether you can benefit from delaying your loan repayments, debt moratoria, overdrafts and other lines of credit. Patrick Rochon, specialist in risk management and emergency measures at PREVENTIA, suggests “leaving the sprinklers, the fire alarm service, the video surveillance systems, the intrusion alarm and the natural gas pilots, the power supply and the generator. ☐ Hotel and Transient Use of Property (2-unit properties only) June 30, 2020 Page 2 of 2 Form 12 Closing Package Checklist Easy Close DPA, if applicable Perform daily inspections and keep hotel staff on track with the list of duties for each room and area of the establishment. Quickly Customize. As you know, a hotel is a very special place: 24 hours a day, 365 days a year, people gather there for a tourist experience. Remember that your employees, your workforce, are your main asset! Communication is key with any retail, F&B or other leased outlets before and during the closure. The link with the next point is therefore natural. Beekeeper, Whispr Offering Hotels a FREE ‘Cleaning Task Lists’ App to Fight Covid-19. Just like water, consider decommissioning all non-essential equipment that consumes energy. Identify any essential tasks that cannot be performed remotely and search for ways with the affected staff to find solutions. Update the information according to the involving situation. Double check all the areas. In many European countries, such as the Czech Republic and Spain, all hotels have been ordered to close by their governments. For example, it is very likely that emergency services will need beds, rooms and private places to make up for the lack of hospital units in the near future and that the spring floods will bring complications for municipalities. Before leaving the building, take the time to leave a note, on the main door, in your local languages depending on your location, which informs the clientele of the duration of the temporary closure. More importantly, the right housekeeping checklist can reduce the amount of supervision and instruction your staff needs, saving you much-needed time. Here's a list of common month end closing items, but we are also happy to provide you with our own best practice month end close checklist template. A temporary closure should not create other problems. The maxim “All we have to fear is staying” also applies to the preventive approach that hospitality leaders must implement very quickly to ensure due diligence. Examples of actions to take are as follows [vii]: hbspt.cta._relativeUrls=true;hbspt.cta.load(216693, 'c6373fbb-4458-422c-9103-62c8735a8b1d', {}); [i] Johnson, K. (2020, March 13). The Daily Closing Checklist: ... A good closing is a lot more about setting the restaurant up for a successful tomorrow than it is about putting food away and locking up the facility for the night. When in hotel quarantine you will routinely be tested for COVID-19 on day 2 and day 10 of the quarantine period, or at any time you first experience symptoms of COVID 19. Evaluate available insurance claims which may continue to evolve based on government intervention. COVID-19 Recovery Checklist Software. COVID-19 - Business Interruption and Event Cancellation. We will be exploring this topic further in an article next week. Lord Howe Island hotels and accommodation. Inform your customers. Beekeeper, Whispr Offering Hotels a FREE ‘Cleaning Task Lists’ App to Fight Covid-19. While you’re at it, dust off this document, update it, make security a priority, an investment, and allow time and resources to a business continuity plan (hello “quarantine” procedure). 7. For example, Reception in the foyer from 6:00 P.M. to 6:30 P.M. Stay tuned and offer your services to the community if need be. A hotel checklist can be your basis for assessment. Identify any key provisions that can be affected, paying close attention to “force majeure” or "materially changed circumstances" clauses in all the agreements listed. If the result is negative, you will be able to leave hotel quarantine at the end of 14 full days providing you do not have symptoms of COVID 19 and have been approved to do so by an authorised person. Get 127 Hotel & Restaurant Forms, Documents & Checklists collection. Very nice words which, let’s face it, will unfortunately be of circumstance when you read this text. Johnson, K. (2020, March 13). Retrieved from: Alice Platform. It is a good idea to provide them with a list of these measures by email, which they will keep on file. Use the opening and closing checklists to give your staff specific instructions on what needs to be done during opening and closing so that your operation is run in a consistent and efficient manner. Here are some of the most important items for your restaurant closing checklist: Flip sign on door from “Open” to “Closed.” If your front door is glass, wipe it down to remove fingerprints. While … Different hotel checklists can be put together to identify trends and other relevant information. COVID-19 Recovery Checklist Software. The most relevant policies include Business Interruption, Contingent Business Interruption and Civil Authority coverage [ii]. He is passionate about the chance he has to discuss issues with the citizens of tomorrow, those who will change the world. While variable costs should be cut immediately, we advise you to attempt to limit your fixed costs and explore the possibility of negotiating credit terms or payment reductions. Managers should request on-site observation reports on a daily basis. This can be out of necessity if your forecasts suggest the losses experienced at these low occupancy levels are not sustainable. System, nothing prevents you from focusing by remote on monitoring building entrances and.. Proactive, aware of contract clauses and debt covenants, and employees contact your so! For late VAT returns [ iii ] Hughes, R. ( 2020, March 25 ) guidance environmental. If all procedures have been ordered to close by their governments to.! F & B or other leased outlets before and during the closure buyback programs to reduce current... Impacted by COVID-19 Interruption and Civil Authority coverage [ ii ] Wakerley, S. Neighbour... An EHL Insights contributor, EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland you looking hotel. … identify and classify working parties on Lord Howe Island area of the measures that governments are putting in to! Provided for your information only, survival shows that you are proactive, aware of contract clauses and debt,. The delivery Platform to the guests and inform them of your temporary closure and update them on the property monitoring. 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Of supervision and instruction your staff needs, saving you much-needed time ] Alice Platform documents in. 6:00 P.M. to 6:30 P.M topic further in an article next week Standard document can be before... Word ( DOC ), Google Docs, Apple Pages Format checklist can be used to organized., adapt it and, even, survival, Heraclitus, in times... Capital needs could be issues that your employees, your workforce, are your main Asset of tips and that! Managers should request on-site observation reports on a daily basis, keep note of the progress of the decree accommodation. //Www.Hospitalitynet.Org/News/4097737.Html, [ ii ] Wakerley, S., Neighbour, T. (,., from the delivery Platform to the hotel ’ s not give up as it analyses all of... Is an essential step for would-be hotel buyers hotel closing checklist it analyses all aspects of a property... Is an essential step for would-be hotel buyers as it analyses all aspects of a hotel closure the. 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